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Oprah!, Teaching Note
George, William W.Nota del Instructor HBS-408117-ELiderazgo y Dirección de personasTeaching Note for [405087].Desde 0,00 €
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The Battle at JPMorgan Chase
George, William W.Caso HBS-414017-ELiderazgo y Dirección de personasDesde 8,20 €
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Why Satisfaction Surveys Fail
Reichheld, FredCapítulo de Libro HBS-8177BC-EDirección estratégicaThis chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter was originally published as Chapter 5 of "The Ultimate Question: Driving Good Profits and True Growth."Desde 8,20 €
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Leading by Values: Sam Palmisano and IBM
George, William W.Caso HBS-411097-ELiderazgo y Dirección de personasNo abstract.Desde 8,20 €
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Unilever's Paul Polman: Developing Global Leaders
George, William W.; Palepu, Krishna G.; Knoop, Carin-Isabel; Preble, MatthewCaso HBS-413097-ELiderazgo y Dirección de personasDesde 8,20 €
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Design Winning Customer Strategies
Reichheld, FredCapítulo de Libro HBS-8173BC-EDirección estratégicaMeasuring customers' feelings about your organization alone isn't sufficient. Just as you plan how to raise your profits, you must plan how to increase the number of customers who will act as promoters for your organization rather than detractors. This chapter examines how companies have designed winning customer strategies. This chapter was originally published as Chapter 7 of "The Ultimate Question: Driving Good Profits and True Growth."Desde 8,20 €
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Andrea Jung: Empowering Avon Women (B)
George, William W.Caso HBS-408036-ELiderazgo y Dirección de personasSupplements the (A) case. An abstract is not available for this product.Desde 5,74 €
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Novartis: Leading a Global Enterprise
George, William W.; Palepu, Krishna G.; Knoop, Carin-IsabelCaso HBS-413096-ENovartis, the world's leading healthcare company, was formed in 1996 out of a merger of two very different, mid-tier Switzerland-based pharma companies. The case traces the company's evolution over the past 17 years, as it transformed into a truly global enterprise with 127,000 employees of 153 nationalities in 140 countries generating $56.7 billion in 2012 revenues and $9.6 billion in net income, making the firm one of the world's largest and mo...Desde 8,20 €
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Instructor's Guide to Authentic Leadership Development, Course Overview
George, William W.Nota del Instructor HBS-408124-EInstructor's guide - not available for classroom use.Desde 0,00 €
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Andrea Jung: Empowering Avon Women (A)
George, William W.Caso HBS-408035-ELiderazgo y Dirección de personasIn October 2005 Andrea Jung is coping with a 30% decline in Avon's stock price--the biggest test of her leadership since she became CEO in 2000.Desde 8,20 €