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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center - Teaching note
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.; Maiden, Stephen E.Nota del Instructor DARDEN-OB-1046TN-ELiderazgo y Dirección de personasTeaching Note for product OB-1046Desde 0,00 €
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Editora Abril S.A. (Spanish Version)
Yoshino, Michael Y.; Fagan, Perry L.Caso HBS-306S32Conocimiento y comunicaciónlos medios de comunicación de Brasil conglomerado Editora Abril S.A. es la mayor compañía de edición e impresión de América Latina; publica libros y cómics, vídeos, mapas, guías de viajes, música y libros de texto. También posee la mayor empresa de comercialización de la base de datos de Brasil, su segundo mayor servicio de televisión de pago, y su servicio de acceso a Internet de banda ancha primera; un sitio web de música interactiva; y partici...Desde 8,20 €
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Globalization at Komatsu
Yoshino, Michael Y.Caso HBS-910415-EThe case captures the challenges Komatsu, the second largest manufacturer of the earth moving equipment faced during the past five decades as it sought to globalize its operations. By 2007, it had become the second largest manufacturer of the earth moving equipment with more than 80% of its sales coming from outside of Japan. It has built a network of plants, distributors and service centers around the world. Senior management is convinced that a...Desde 8,20 €
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TNT Ltd.'s Logistics Services in Asia (A): The Strategy
Yoshino, Michael Y.; Knoop, Carin-IsabelCaso HBS-397017-EEconomíaMeredith Hellicar's mission as general manager of corporate development is to make TNT Ltd. one of the biggest and most diverse transport and logistic companies in the world, with approximately $5 billion in turnover in 1993, a leading provider of logistics services in Asia. The case describes the approach she used to rank countries and select China and Thailand as priority markets. She has just presented her recommendation to the board when a ma...Desde 8,20 €
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How Hard Should You Push Diversity (HBR Case Study)
Davidson, Martin N.Artículo HBS-R1211X-ELiderazgo y Dirección de personasCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Desde 8,20 €
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Opening Week at Darden
Davidson, Martin N.; Thomas-Hunt, Melissa C.Caso DARDEN-OB-1296-ELiderazgo y Dirección de personasThis case describes the experience of five MBA students beginning their two-year residential program. The students are members of a learning team, and each is experiencing challenges orienting to the new program and to her or his teammates.Desde 8,20 €
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How Hard Should You Push Diversity (Commentary for HBR Case Study)
Davidson, Martin N.Artículo HBS-R1211Z-ELiderazgo y Dirección de personasCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Desde 8,20 €
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Self-Focus versus Mission-Focus Mindset
Davidson, Martin N.; Kemp, BiancaNota técnica DARDEN-OB-1449-ELiderazgo y Dirección de personasThis technical note explores the "self-focus" and "mission-focus" mindsets based on two of the Arbinger Institute's bookDesde 8,20 €
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Arjun Sachdev and the Collingwood’s Deal
Davidson, Martin N.; Schur-Narula, Niki;Caso DARDEN-OB-1428-ELiderazgo y Dirección de personasArjun Sachdev is in a quandary. He is eager to land a $4 million account with Collingwood's Supermarkets, a large Australian supermarket chain, but Neil Fletcher, Collingwood's buyer, has casually made a number of racist comments in talking with Sachdev. This is a high-stakes sale; landing the account would certainly validate Sachdev's recent promotion to director of business development at his company, Strasbourg Organics. Losing it could jeopar...Desde 8,20 €
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Kulicke and Soffa Industries, Inc., in China: Transferring Knowledge (A) and (B) (Abridged)
Raz, Gal; Davidson, Martin N.; Yemen, GerryCaso DARDEN-OM-1500-EServicios y operacionesThis version condenses the two parts of “K&S Industries Inc. in China: Transferring Knowledge (A) and (B)” into a single-use case. Suitable for the MBA, EMBA, GEMBA, and executive education programs, the case presents a manufacturer of semiconductor assembly equipment looking to achieve growth in its wire bonding tools segment—in particular, capillaries and dicing saw blades—through geographic expansion. At the time, it manufactured capillaries i...Desde 5,74 €