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Professors Sven Larson and Kenneth Carpenter (E)
Heskett, James L.; Johannessen, Tor Askild AaseCaso HBS-908412-EProf. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response.Desde 5,74 €
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Key Elements for Excellence in Classroom Cases and Teaching Notes
Austin, James E.; Heskett, James L.; Bartlett, Christopher A.Caso HBS-915417-EThis document identifies the characteristics of excellent case studies and their accompanying teaching notes. The purpose is to provide guidance in preparing these educational vehicles. These guidelines were developed based on consultations with very experienced case teachers and an analysis of the elements of case studies and their teaching notes considered to be high quality by Harvard Business School faculty across departments, and on the ba...Desde 8,20 €
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Shouldice Hospital Limited B
Heskett, James L.; Hallowell, RogerCaso HBS-913405-ESupplement for case 805002Desde 8,20 €
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Shouldice Hospital B , Teaching Note
Heskett, James L.Nota del Instructor HBS-913407-ETeaching Note for 913405Desde 0,00 €
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Why Satisfaction Surveys Fail
Reichheld, FredCapítulo de Libro HBS-8177BC-EDirección estratégicaThis chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter was originally published as Chapter 5 of "The Ultimate Question: Driving Good Profits and True Growth."Desde 8,20 €
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Design Winning Customer Strategies
Reichheld, FredCapítulo de Libro HBS-8173BC-EDirección estratégicaMeasuring customers' feelings about your organization alone isn't sufficient. Just as you plan how to raise your profits, you must plan how to increase the number of customers who will act as promoters for your organization rather than detractors. This chapter examines how companies have designed winning customer strategies. This chapter was originally published as Chapter 7 of "The Ultimate Question: Driving Good Profits and True Growth."Desde 8,20 €
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Professors Sven Larson and Kenneth Carpenter (B)
Heskett, James L.; Johannessen, Tor Askild AaseCaso HBS-908409-EProfessor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response.Desde 5,74 €
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Professors Sven Larson and Kenneth Carpenter (D)
Heskett, James L.; Johannessen, Tor Askild AaseCaso HBS-908411-EProf. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response.Desde 5,74 €
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Shouldice Hospital Limited (Abridged), Teaching Note
Heskett, James L.Nota del Instructor HBS-913408-EServicios y operacionesTeaching Note for 805002Desde 0,00 €