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Shouldice Hospital Ltd.
Heskett, James L.Caso HBS-683068-EServicios y operacionesVarious proposals are set forth for expanding the capacity of the hospital. In assessing them, serious consideration has to be given to the culture of the organization and the importance of preserving it in a service delivery system. In addition to issues of capacity and organizational analysis, describes a well-focused, well-managed medical service facility that may well point the way to future economies in the field.Desde 8,20 €
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NYPD New
Heskett, James L.Caso HBS-396293-EServicios y operacionesPolice Commissioner Bratten and his staff have led a process designed to create a results-oriented police department from one that previously emphasized and measured effort. With increasing budgeting pressures, the next phase of effort calls for increasinDesde 8,20 €
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Calveta Dining Services, Inc.: A Recipe for Growth
Heskett, James L.; Girardi, PatriciaCaso HBS-4261-EConocimiento y comunicaciónCalveta Dining Services contracts with senior living facilities (SLFs) for the management of food service to residents. Created by Antonio Calveta and built on his passion for food and traditional family values, the firm had enjoyed three decades of strong growth when Antonio retired and named his eldest son, Frank, CEO. Frank Calveta now struggles to carry out his father's directive: double revenues within five years while maintaining the humani...Desde 8,20 €
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Southwest Airlines: In a Different World
Heskett, James L.; Sasser, W. Earl, Jr.Caso HBS-910419-EServicios y operacionesThis is the fourth in a 35-year series of HBS cases on an organization that has changed the rules of the game globally for an entire industry by offering both differentiated and low-price service. The focus of the case is on whether Southwest Airlines should buy gates and slots to initiate service to New York's LaGuardia airport, which does not fit the airline's profile for cost, ease of service, and other factors. The bigger issue is how the org...Desde 8,20 €
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Montes Cal ados: A Step Ahead
Heskett, James L.; Kindley, James T.Caso HBS-918513-EMarketingMontes Cal ados is a well-known, "fast-fashion" Brazilian manufacturer of casual, but fashionable women's shoes for women aged 18-35 in major cities worldwide. To boost its declining revenues, MC must evaluate two growth options: whether to expand distribution online (at the risk of diluting the brand, by attracting older customers) and whether to increase the frequency of introducing new styles (at the risk of more fashion "misses"). Altogether...Desde 8,20 €
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Porcini's Pronto: "Great Italian cuisine without the wait!"
Heskett, James L.; Luecke, RichardCaso HBS-4277-EServicios y operacionesPorcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking for expansion opportunities, management considers launching a new chain of lower-cost, limited-menu restaurants called Porcini Pronto. The new outlets will be located along busy inter...Desde 8,20 €