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Pilgrim Bank (C): Electronic Billpay, Teaching Note
Frei, Frances X.; Campbell, DennisNota del Instructor HBS-608117-EFinanzasTeaching Note for [602103].Desde 0,00 €
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Pilgrim Bank (C): Statistics Review with Data Desk
Frei, Frances X.Nota del Instructor HBS-608097-EFinanzasTeaching Note for [602103].Desde 0,00 €
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Pilgrim Bank (C): Electronic Billpay (Spanish Version)
Frei, Frances X.; Rodriguez-Farrar, Hanna; Campbell, DennisCaso HBS-605S20Servicios y operacionesComplementa el caso (A).Desde 5,74 €
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Transformation at the IRS, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Nota del Instructor HBS-608057-EServicios y operacionesTeaching Note for [603010].Desde 0,00 €
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Verizon: The Introduction of DSL, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Nota del Instructor HBS-608056-EServicios y operacionesTeaching Note for (2-602-070).Desde 0,00 €
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Dell Computers (B): The Transition
Frei, Frances X.; Edmondson, Amy C.; Harris-Van Keuren, ChristineCaso HBS-607081-EServicios y operacionesSupplements the (A) case. An abstract is not available for this product.Desde 5,74 €
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Zappos.com 2009: Clothing, Customer Service, and Company Culture
Frei, Frances X.; Ely, Robin J.; Winig, LauraCaso HBS-610015-EServicios y operacionesOn July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies. Amazon had been courting Zappos since 2005, hoping a merger would enable Amazon to expand and strengthen its market share in soft-line retail categories. While Amazon's interest in...Desde 8,20 €
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Cleveland Clinic, Teaching Note
Frei, Frances X.; Edmondson, Amy C.; Harris-Van Keuren, ChristineNota del Instructor HBS-608124-EServicios y operacionesTeaching Note for [607143].Desde 0,00 €
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Influencing Customer Behavior in Service Operations (Spanish Version)
Frei, Frances X.; Edmondson, Amy C.Caso HBS-614S10Servicios y operacionesUna nota técnica del estudiante usado en el primer módulo de un curso de la Escuela de Negocios de Harvard sobre la gestión de operaciones de servicio, que la gestión de las direcciones de la función operativa de los clientes (606 a 032). Explora las formas en que las empresas de servicios pueden influir en el comportamiento de sus clientes. A partir de investigaciones sobre la motivación de los empleados y su aplicación a la motivación del clien...Desde 8,20 €
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Clothing, Customer Service, and Company Culture (Spanish version)
Frei, Frances X.; Ely, Robin J.; Winig, LauraCaso HBS-612S15On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies. Amazon had been courting Zappos since 2005, hoping a merger would enable Amazon to expand and strengthen its market share in soft-line retail categories. While Amazon's interest in...Desde 8,20 €