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Tracy Chan: “We Need to Talk”
Jana Seijts; Paul BigusCaso IVEY-9B11C017-ELiderazgo y Dirección de personasTracy Chan, managing director of the Student Learning and Writing Services (SLWS) at St. Charles University in Calgary, Alberta, was faced with a difficult situation. Her newest employee, Michael Hinske, had just e-mailed her a list of faculty members he had contacted to educate on the SLWS writing program offered to graduate students. Chan quickly noticed that the faculty names were of individuals who had already been contacted. There was no ind...Desde 8,20 €
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Performance Management at Intermountain Healthcare
Bohmer, Richard; Romney, Alexander C.Caso HBS-609103-EServicios y operacionesIntermountain Healthcare is a 21-hospital integrated delivery system serving Utah and southern Idaho that is nationally recognized for its highly structured approach to managing the quality of clinical care. This case describes Intermountain's system for improving clinical performance that makes use of the organization's extensive set of standardized clinical protocols and associated clinical process and outcome measures. The measures underpin a ...Desde 8,20 €
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Newton-Wellesley Hospital
Bohmer, Richard; Kindred, NatalieCaso HBS-609088-EServicios y operacionesHow will Newton-Wellesley Hospital (NWH) preserve its private practice tradition while remaining effective and competitive in a healthcare industry demanding increasing integration between physicians and hospitals? This is the decision facing Newton-Wellesley Hospital president Mike Jellinek in 2009, as several trends-higher costs and lower revenues, shifting workforce demographics, and changing reimbursement models-threaten to disrupt NWH's orga...Desde 8,20 €
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Evidence-Creating Medicine: Designing for Learning
Bohmer, RichardCapítulo de Libro HBS-5572BC-EThis chapter was originally published as chapter 6 of "Designing Care: Aligning the Nature and Management of Health Care."Desde 8,20 €
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Toyota: Accelerator Pedal Recall (B)
Jana Seijts; Paul BigusCaso IVEY-9B11M078-EDirección estratégica, Liderazgo y Dirección de personas, MarketingThis case is a supplement to Toyota: Accelerator Pedal Recall (A).Desde 5,74 €
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Collaborating to Improve
Bohmer, Richard; Nembhard, Ingrid M.Caso HBS-608054-EServicios y operacionesMadison Memorial Hospital is deciding between a variety of quality improvement strategies. Highlights quality improvement collaboratives--organized programs popularized by the Institute for Healthcare Improvement in which teams from multiple institutions work together to improve care in a specified topic area (e.g., infection rates)--as a potential strategy. Allows debate around the criteria for selection of quality improvement strategies. Also m...Desde 8,20 €
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Blizzard Entertainment, Inc.: Politics In Esports
Gerard Seijts; Jana Seijts; Benjamin BigioCaso IVEY-9B20C033-EDirección estratégica, Liderazgo y Dirección de personasOn October 8, 2019, Blizzard Entertainment Inc. (Blizzard), a subsidiary of one of the world’s largest video game companies, banned a popular player from participating in future video game tournaments for one year and stripped him of his winnings—a responDesde 8,20 €
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Research in Motion: Blackberry Blackout (B)
Jana Seijts; Paul BigusCaso IVEY-9B12M045-EDirección estratégica, Liderazgo y Dirección de personas, MarketingThis case is a supplement to Research in Motion: Blackberry Blackout (A).Desde 5,74 €
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La Maison Simons: The Bra Backlash - Teaching Note
Jana Seijts; Gerard Seijts; Benjamin BigioNota del Instructor IVEY-8B20C008-ELiderazgo y Dirección de personasTeaching note for product 9B20C008.Desde 0,00 €
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Qantas Airlines: Twitter Nosedive
Jana Seijts; Paul BigusCaso IVEY-9B12M110-EDirección estratégicaThe executive of Government and Corporate Affairs at Qantas Airlines faced a communication situation that was spiralling out of control. Qantas had launched a contest through the social media service Twitter, asking participants to use Twitter to describe their “dream luxury inflight experience.” However, the competition dissolved as thousands of people used the opportunity to express negative comments about Qantas. By the second day, nearly 15,0...Desde 8,20 €