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Lean Knowledge Work
Staats, Bradley R.; Upton, David M.Artículo HBS-R1110G-EServicios y operacionesMany manufacturing companies and some service firms have reaped considerable benefits by applying variations of the Toyota Production System, a method for making operations "lean" through relentless efforts to increase quality and efficiency and eliminate waste. But conventional wisdom holds that lean principles don't lend themselves to knowledge work, which involves judgment and expertise, not the sorts of repetitive, easily specified tasks foun...Desde 8,20 €
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Cybersecurity's Human Factor: Lessons from the Pentagon
Winnefeld, James A. Sandy; Kirchhoff, Christopher; Upton, David M.Artículo HBS-R1509G-EDirección estratégicaWith cyberattacks soaring, corporations must step up efforts to protect their IT networks. Most firms could learn from the U.S. military, which has been tightening its cyberdefenses for the past six years. In the past year alone, it adroitly repelled more than 30 million intrusions. A focus on reducing human error is core to the military's heightened security. As is true in the private sector, mistakes by administrators and users open the door to...Desde 8,20 €