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Zappos Customer Loyalty Team - Teaching Note
Laseter, Timothy M.; Kraft, Tim; Metz, JoshuaNota del Instructor DARDEN-OM-1452TN-EServicios y operacionesTeaching note for product OM-1452Desde 0,00 €
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Grayson Wholesale: Wishing for Control
Laseter, Timothy M.Caso DARDEN-OM-1590-EServicios y operacionesThe owner of a Cape Town, South Africa-based business, Grayson Wholesale Supplies, struggles to manage his cash flow and get his inventory under control (Grayson Wholesale has no formal order-cycle process). To improve the level of service Grayson Wholesale provided to its clients, he would need to formalize its ordering procedures.Desde 8,20 €
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Sarak Wholesale: Wishing for Control
Laseter, Timothy M.Caso DARDEN-OM-1570-EServicios y operacionesThe owner of a Cape Town, South Africa–based business, Sarak Wholesale Supplies, struggles to manage his cash flow and get his inventory under control (Sarak Wholesale has no formal order-cycle process). To improve the level of service Sarak Wholesale provided to its clients, he would need to formalize its ordering procedures.Desde 8,20 €
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Coach Who Got Poached (HBR Case Study and Commentary)
Kesner, Idalene F.; Browning, Peter; Morgan, Frank; Saint-Onge, Hubert; King, Charles H.Artículo HBS-R0203A-ELiderazgo y Dirección de personasJared Gordan, the president of the Industrial Products Division for Compunext, is a first-rate manager. In just three years, he's turned around a flagging division and increased sales and profits by 50%--a dramatic shift from five years earlier, when analysts were suggesting that the company sell the division. But that's not all. In addition to being a turnaround expert, Jared has shown a special aptitude for recruiting and developing talent. Man...Desde 8,20 €
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Leadership Development: Perk or Priority? (HBR Case Study and Commentary)
Kesner, Idalene F.; Burnett, Susan; Morrison, Mike; Tichy, Noel M.; Owens, DavidArtículo HBS-R0305A-ELiderazgo y Dirección de personasKaren Barton, Zendal Pharmaceuticals' senior vice-president of human resources, was livid when COO Dave Palmer slashed her executive education budget by 75%. Without funding, there could be no in-house leadership development program, which was to be the first step toward a full-blown Zendal University. Palmer was not against bold initiatives, but sales were down 26%, and there was that $300 million debt Zendal took on when it acquired Premier Pha...Desde 8,20 €