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Life's Work: Ian McEwan
McEwan, Ian; Beard, AlisonArtículo HBS-R1211N-EThe critically admired author of 16 novels talks about the silence and mental rambling out of which his ideas emerge. "Characters walk to you as through a mist," he says. He values hesitation, loves solitude, and thinks one of the most potent forms of satisfaction available is achieving total absorption in something that interests and challenges him.Desde 8,20 €
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Life's Work: An Interview with Daniel Boulud
Boulud, Daniel; Beard, AlisonArtículo HBS-R1905N-EHead of a culinary empire that now includes 16 ventures, Boulud talks about his boyhood on the family farm, where "everything on [the] table was 95% grown, raised, or made by us"; key lessons from the chefs he trained with; and how he balances being an artistic chef with being a businessman.Desde 8,20 €
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Trouble at Tessei
Bernstein, Ethan S.; Buell, Ryan W.Caso HBS-615044-EServicios y operacionesThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. ...Desde 8,20 €
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Trouble at Tessei (Spanish version)
Bernstein, Ethan S.; Buell, Ryan W.Caso HBS-619S01Servicios y operacionesThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. ...Desde 8,20 €
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Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Caso HBS-619018-EServicios y operacionesIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Desde 8,20 €
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Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCaso HBS-418026-ELiderazgo y Dirección de personasDesde 8,20 €
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The Happiness Backlash
Beard, AlisonArtículo HBS-R1507N-ELiderazgo y Dirección de personasA survey of five books investigates the seemingly universal insistence on feeling good.Desde 8,20 €
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Operational Transparency
Buell, Ryan W.Artículo HBS-R1902H-EServicios y operacionesConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Desde 8,20 €
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Managing Service Operations
Buell, Ryan W.Nota del Instructor HBS-620090-EServicios y operacionesDesde 0,00 €
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Life's Work: James Patterson
Patterson, James; Beard, AlisonArtículo HBS-R1203T-EJames Patterson, one of the world's most popular and prolific novelists, discusses creative problem solving, collaboration, and productivity.Desde 8,20 €