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CEOs with Daughters Run More Socially Responsible Firms: An Interview with Henrik Cronqvist
Cronqvist, Henrik; Beard, AlisonArtículo HBS-F1511B-ELiderazgo y Dirección de personasDo daughters influence the business decisions of S&P 500 leaders? New research suggests that the answer is yes.Desde 8,20 €
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Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Caso HBS-619018-EServicios y operacionesIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Desde 8,20 €
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Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCaso HBS-418026-ELiderazgo y Dirección de personasDesde 8,20 €
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The Happiness Backlash
Beard, AlisonArtículo HBS-R1507N-ELiderazgo y Dirección de personasA survey of five books investigates the seemingly universal insistence on feeling good.Desde 8,20 €
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Managing Service Operations
Buell, Ryan W.Nota del Instructor HBS-620090-EServicios y operacionesDesde 0,00 €
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Operational Transparency
Buell, Ryan W.Artículo HBS-R1902H-EServicios y operacionesConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Desde 8,20 €
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Life's Work: James Patterson
Patterson, James; Beard, AlisonArtículo HBS-R1203T-EJames Patterson, one of the world's most popular and prolific novelists, discusses creative problem solving, collaboration, and productivity.Desde 8,20 €
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Life's Work: Christiane Amanpour
Amanpour, Christiane; Beard, AlisonArtículo HBS-R1205M-EAward-winning foreign correspondent Christiane Amanpour shares her insights on leadership, ambition, and the female advantage.Desde 8,20 €
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Life's Work: Kenneth Cole
Cole, Kenneth; Beard, AlisonArtículo HBS-R1112M-EHBR interviews fashion designer Kenneth Cole on a career that has combined work, family, and community activism.Desde 8,20 €
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Life's Work: Salman Rushdie
Rushdie, Salman; Beard, AlisonArtículo HBS-R1509L-EThe acclaimed novelist discusses his creative process, the appeal of social media, and the unique truths found in fiction.Desde 8,20 €