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Commonwealth Bank of Australia: Unbanklike Experimentation
Buell, Ryan W.; John, Leslie K.Caso HBS-619018-EServicios y operacionesIn August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks, and was also trying to improve the financial wellbeing of its customers. One domain where this was particularly relevant was in its bank-issued credit card business, where customers routinely selected cards that although profitable for the bank could be a poor fit for customers' needs - leading to low satisfaction scores, cancellation...Desde 8,20 €
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Babcom: Opening Doors
Buell, Ryan W.; Margolis, Joshua D.; Eiran, MargotCaso HBS-418026-ELiderazgo y Dirección de personasDesde 8,20 €
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Bei Capelli (B)
David Wood; V. Joseph CompeauCaso IVEY-9B11M088-EContabilidad y control, Dirección estratégicaThis case is a supplement to Bei Capelli (A).Desde 5,74 €
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Managing Service Operations
Buell, Ryan W.Nota del Instructor HBS-620090-EServicios y operacionesDesde 0,00 €
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Operational Transparency
Buell, Ryan W.Artículo HBS-R1902H-EServicios y operacionesConventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the scenes, causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency--the deliberate des...Desde 8,20 €
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Bei Capelli (C)
David Wood; V. Joseph CompeauCaso IVEY-9B11M089-EContabilidad y control, Dirección estratégicaThis case is a supplement to Bei Capelli (A).Desde 5,74 €
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Digital Extremes Ltd.
David Wood; V. Joseph CompeauCaso IVEY-9B11D002-EIniciativa emprendedora, Servicios y operacionesIn March 2005, the president of Digital Extremes in London, Ontario, had just received the latest industry data. The new Xbox 360 was a success and the president knew that Digital Extremes would have to add significant resources and fundamentally change its operations in order to focus on the growing console market rather than on PC gaming. However, given only three months before game development would begin for the next new console, the Playstat...Desde 8,20 €
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CRP Products
David Wood; Robert KlassenCaso IVEY-9B11D015-EContabilidad y control, Finanzas, Iniciativa emprendedora, Servicios y operacionesBruce Ballantyne had recently joined C.R.P. Products (CRP), a furniture manufacturer in Stratford, Ontario, to help review the company’s operations and assess what changes were necessary to keep up with demand. Although it was early 2011 and the peak season was still four months away, Ballantyne knew that he would have to determine what equipment was needed over the next three weeks to ensure it was delivered and installed before the peak season....Desde 8,20 €
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Bei Capelli (A)
David Wood; V. Joseph CompeauCaso IVEY-9B11M087-EContabilidad y control, Dirección estratégicaIt was early December 2010 and a newly formed team of analysts and consultants at Kristoffer Consulting was preparing to complete its report for Bei Capelli, an Indianapolis-based hair salon catering to middle-class women. The co-owners felt that Bei Capelli had reached capacity at its current location, and wanted to develop a strategy to pursue future growth. Kristoffer Consulting was looking at growth strategies including franchising, new locat...Desde 8,20 €
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C. R. Plastics - Teaching Note
David Wood; Mary GillettNota del Instructor IVEY-8B11D016-EFinanzas, Iniciativa emprendedoraTeaching note for product 9B11D016.Desde 0,00 €