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The Customer-Centered Innovation Map (Spanish version)
Bettencourt, Lance A.; Ulwick, Anthony W.Artículo HBS-R0805HDirección estratégica(1) defining the objectives, (2) locating the necessary inputs, (3) preparing the physical environment, (4) confirming that everything is ready, (5) executing the task, (6) monitoring its progress, (7) making modifications as necessary, and (8) concluding the job. Job mapping differs substantively from process mapping in that the goal is to identify what customers are trying to get done at every step, not what they are doing currently. For examp...Desde 8,20 €
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The Customer-Centered Innovation Map
Bettencourt, Lance A.; Ulwick, Anthony W.Artículo HBS-R0805H-EThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. We all know that people "hire" products and services to get a job done. Surgeons hire scalpels to dissect soft tissue. Janitors hire soap dispensers and paper towels to remove grime from their hands. To find ways to innovate, it's critical to deconstruct the job th...Desde 8,20 €
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They're Not Employees, They're People (Spanish version)
Drucker, Peter F.Artículo HBS-R0202ELiderazgo y Dirección de personasIn this essay, business thinker Peter Drucker examines the changing dynamics of the workforce--in particular, the need for organizations to take just as much care and responsibility when managing temporary and contract workers as they do with their traditional employees. Two fast-growing trends are demanding that business leaders pay more attention to employee relations, Drucker says. First is the rise of the temporary, or contract, worker; 8 mil...Desde 8,20 €