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TCS: The MCA 21 Project
Upton, David M.; Staats, Bradley R.Caso HBS-609024-ETata Consultancy Services (TCS), a leading outsourced software services provider based in India, must decide whether to bid on a high-profile government project within India. The project, if completed successfully, would mark another step in TCS' progression from a provider of low-cost technical resources to their goal of becoming an end-to-end technology enabled services provider. However, the project was not only complex but also presented cons...Desde 8,20 €
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Lean Knowledge Work
Staats, Bradley R.; Upton, David M.Artículo HBS-R1110G-EServicios y operacionesMany manufacturing companies and some service firms have reaped considerable benefits by applying variations of the Toyota Production System, a method for making operations "lean" through relentless efforts to increase quality and efficiency and eliminate waste. But conventional wisdom holds that lean principles don't lend themselves to knowledge work, which involves judgment and expertise, not the sorts of repetitive, easily specified tasks foun...Desde 8,20 €
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Radically Simple IT
Upton, David M.; Staats, Bradley R.Artículo HBS-R0803J-ETecnologías de la informaciónMany managers think that developing and rolling out a major IT system is like putting up a warehouse: You build it and you're done. But that does not work for IT anymore. Taking that approach results in rigid, costly systems that are outdated from the day they are turned on. What's needed for today's businesses is IT that serves not only as a platform for existing operations but also as a launchpad for new functions and businesses. In this articl...Desde 8,20 €
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Lean at Wipro Technologies (Spanish version)
Staats, Bradley R.; Upton, David M.Caso HBS-608S07Dirección estratégicaWipro Technologies, a rapidly growing software services firm based in India, decided to use principles from the Toyota Production System (also known as lean) to fundamentally change their operating model. Looks at why Wipro chose to use lean and how they went about implementing it in a novel context such as this. Provides detail of Wipro's internal and external environment, which was necessitating the change (shift from delivering a low-cost prod...Desde 8,20 €
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Codelco Copper Mines
Upton, David M.; Staats, Bradley R.; Fuller, Virginia A.Caso HBS-608053-ETecnologías de la informaciónCodelco was a Chilean copper-mining company, widely considered to be one of the most professionally managed firms in South America in spite of the fact that it was 100% government-owned. A $10.5 billion company in 2005, Codelco faced the challenge of incorporating information technology into its production processes, which had historically been very manual in nature. CEO Juan Villarzu's initial turnaround attempts introduced a customer-centric co...Desde 8,20 €
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Radically Simple IT (Spanish version)
Upton, David M.; Staats, Bradley R.Artículo HBS-R0803JTecnologías de la informaciónthe difficulty and expense of mapping out all requirements before a project starts because people often cannot specify everything that they need beforehand; the other unanticipated needs that almost always arise once a system is in operation; and the tricky task of persuading people to use and "own" it. Japan's Shinsei Bank emerged during the authors' research as a standout among the companies applying the path-based method. The firm designed, b...Desde 8,20 €
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Hitting Home: Amazon and Mary's Place
Healy, Paul M.; Spar, Debora L.; Klopfenstein, AmyCaso HBS-122017-EÉtica empresarial y Responsabilidad Social CorporativaIn 2020, Amazon, the $386 billion online retail behemoth, built an eight-story shelter for women and families experiencing homelessness on its expanding headquarters in Seattle, Washington. The shelter, operated in partnership with a non-profit organization known as Mary's Place, was designed to address what had become a searing problem for Seattle and many other wealthy American cities: although urban areas like New York, Los Angeles and San Fra...Desde 8,20 €
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Hrad Technika (Spanish version)
Upton, David M.; Staats, Bradley R.Caso HBS-610S01Dirección estratégicaExamines a struggling IT outsourcing project from the perspective of the IT services provider--Hrad Technika. When used in conjunction with Tegan c.c.c. (9-609-038), it provides an opportunity to see both sides of the issue. When Hrad enters into a contract to create a new accounts payable system for Welsh toy distributor, Tegan, the outsourcing firm from the Czech Republic views the project as another step in its progression towards delivering h...Desde 8,20 €
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Tegan c.c.c. (Spanish version)
Upton, David M.; Staats, Bradley R.Caso HBS-610S02Dirección estratégicaExamines a struggling IT outsourcing project from the perspective of the customer--Tegan. It should be used in conjunction with Hrad Technika (9-609-039), which illustrates the supplier's point of view. When Tegan, a Welsh toy distributor, outsources the development of a new accounts payable system to Hrad Technika, a growing outsourcing firm from the Czech Republic, Tegan believes they are getting a problem off their hands. Unfortunately the pro...Desde 8,20 €
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Beyond the Barricades: Chile 2023
Spar, Debora L.; Emmons, Willis M.; Schlesinger, Leonard A.; Costas, RuthCaso HBS-324005-EEconomíaChile, often considered among Latin America s greatest economic success stories, suffered a shocking wave of protests in October 2019, as its citizens demanded reforms across healthcare and education systems, and protested inequality and rising costs of living. As Chileans and outside observers reviewed the situation, many reflected on the country's long history of inequality as the underlying source for public frustration. Chile s inequality h...Desde 8,20 €