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Reynaldo Roche (C)
Chua, Jeriel; Weiss, Elliott N.Caso DARDEN-OM-1260-EServicios y operacionesThis four-case series follows a team through a weeklong kaizen event. The A case (UVA-OM-1258) sets up the situation, and the B (UVA-OM-1259), C, and D (UVA-OM-1261) cases depict what happens on the successive days. The series teaches such concepts as takt time, line balancing, and managing change. The A case is intended to be handed out as an assignment, and the B, C, and D cases provide real-time exercises for the students.Desde 5,74 €
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Ian Desmond's Dilemma (C)
Weiss, Elliott N.; Goldberg, Rebecca; Fisher, RobertCaso DARDEN-OM-1576-EServicios y operacionesThis is the third in a series of four cases. Ian Desmond, a baseball player for the Washington Nationals team, was deciding whether or not to accept a new contract. Should he take a seven-year contract, and stick it out with the team for for another seven years? He was young and talented, and his star was on the rise. With strong 2013 performance statistics, he was in a good position to negotiate. Or should he take his chances on the free-agent m...Desde 5,74 €
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Morgan Wallen: Tough Decisions at the William Morris Endeavor Agency (C)
Parmar, Bidhan L.; Clark-Hamel, Skyler; Mead, JennyCaso DARDEN-E-0496Ética empresarial y Responsabilidad Social CorporativaJay Williams, cohead of the Nashville office of the William Morris Endeavor (WME), must decide how to respond to an incident involving Morgan Wallen, one of the talent agency’s fastest-rising country music stars. Wallen, a white singer, was caught on home security footage using an ethnic slur with a group of white friends after a night of drinking. The following day, the footage was released to the public, and Wallen was swiftly disavowed by his ...Desde 5,74 €
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Darden Business Publishing Gets Lean (C)
Weiss, Elliott N.; Goldberg, Rebecca; English, AustinCaso DARDEN-OM-1499-EServicios y operacionesThis third part of a three-part case provides an epilogue to the CPI initiative. One year later, the editorial office continues to see positive results.Desde 5,74 €
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Morgan Wallen: Tough Decisions at the William Morris Endeavor Agency (C)
Parmar, Bidhan L.; Clark-Hamel, Skyler; Mead, JennyCaso DARDEN-E-0496-EÉtica empresarial y Responsabilidad Social CorporativaJay Williams, cohead of the Nashville office of the William Morris Endeavor (WME), must decide how to respond to an incident involving Morgan Wallen, one of the talent agency’s fastest-rising country music stars. Wallen, a white singer, was caught on home security footage using an ethnic slur with a group of white friends after a night of drinking. The following day, the footage was released to the public, and Wallen was swiftly disavowed by his ...Desde 5,74 €
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Morgan Wallen: Tough Decisions at the William Morris Endeavor Agency (A), (B), and (C) - Teaching note
Parmar, Bidhan L.; Clark-Hamel, Skyler; Mead, JennyNota del Instructor DARDEN-E-0494TN-EÉtica empresarial y Responsabilidad Social CorporativaDesde 0,00 €
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Morgan Wallen: Tough Decisions at the William Morris Endeavor Agency (A), (B), and (C) - Teaching note
Parmar, Bidhan L.; Clark-Hamel, Skyler; Mead, JennyNota del Instructor DARDEN-E-0494TNÉtica empresarial y Responsabilidad Social CorporativaDesde 0,00 €
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Moral Theory and Frameworks
Wicks, Andrew C.; Harris, Jared D.; Parmar, Bidhan L.Nota técnica DARDEN-E-0339-EÉtica empresarial y Responsabilidad Social CorporativaThis technical note outlines background theories of ethics that are relevant to managerial decision making and develops a framework that managers can use to enhance their ability to make good choices.Desde 8,20 €
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Maria's Ristorante
Weiss, Elliott N.; Maiden, Stephen E.Caso DARDEN-OM-1536-EServicios y operacionesIn an effort to save his business, Paul Marciano, the owner of Italian family restaurant Maria’s Ristorante, runs a number of experiments focused on improving the customer experience around his target customer segment. These experiments lead to a better understanding about his business and cause him to make specific changes to his business model that ultimately improve things across the board. The experiments are based on research from the academ...Desde 8,20 €
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Behavioral Economics and the Service Organization
Weiss, Elliott N.; Maiden, Stephen E.Nota técnica DARDEN-OM-1548-EServicios y operacionesThis note summarizes some important learnings from the study of behavioral economics of which service organizations should be aware in order to enhance customers' emotional experiences and help direct their decision making—in an ethical manner.Desde 8,20 €