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Who's Your Most Valuable Salesperson
Kumar, V; Sunder, Sarang; Leone, Robert P.Artículo HBS-R1504D-EU.S. businesses spend $800 billion annually on sales force compensation and another $15 billion on sales training. Yet the backward-looking metrics they rely on (such as revenue generated) to gauge the impact of this spending provide limited insight into how a salesperson will do going forward and what types of training and incentives will be most effective. As a result, many companies misallocate sales force investments. The authors worked with ...Desde 8,20 €
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How Valuable Is Word of Mouth
Kumar, V; Petersen, Andrew; Leone, Robert P.Artículo HBS-R0710J-EMarketingThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. The customers who buy the most from you are probably not your best marketers. What's more, your best marketers may be worth far more to your company than your most enthusiastic consumers. Those are the conclusions of professors Kumar and Petersen at the University ...Desde 8,20 €
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quéé valor tiene el "boca a boca"
Kumar, V; Petersen, Andrew; Leone, Robert P.Artículo HBS-R0710JMarketingEste artículo incluye una vista previa de una página que resume rápidamente las ideas clave y proporciona una visión general de cómo los conceptos funcionan en la práctica, junto con sugerencias para la lectura adicional. Los clientes que compran la mayor parte de usted probablemente no son sus mejores vendedores. Lo que es más, sus mejores vendedores pueden ser mucho más valor a su empresa a sus consumidores la mayoría de los entusiastas. Esas s...Desde 8,20 €
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Why Didn't We Know? (HBR Case Study and Commentary)
Hasson, Ralph; Hardis, Stephen R; Shear, Hal; Rowe, Mary P.; Robinson, J William; Robinson, Jackson WArtículo HBS-R0704A-ELiderazgo y Dirección de personasGalvatrens, a consumer products company in Houston, has a whistle-blower's lawsuit on its hands. Mike Fields, a former divisional sales manager, claims that he was wrongfully terminated for trying to report an illegal scheme designed by a colleague to inflate numbers. He'd left the company's COO a confidential voice mail about it, but the COO referred the matter to Mike's boss rather than following up on it himself. Mike says his boss subsequentl...Desde 8,20 €
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Why Didn't We Know (Commentary for HBR Case Study)
Hasson, Ralph; Hardis, Stephen R; Shear, Hal; Rowe, Mary P.; Robinson, J William; Robinson, Jackson WArtículo HBS-R0704Z-ELiderazgo y Dirección de personasGalvatrens, a consumer products company in Houston, has a whistle-blower's lawsuit on its hands. Mike Fields, a former divisional sales manager, claims that he was wrongfully terminated for trying to report an illegal scheme designed by a colleague to inflate numbers. He'd left the company's COO a confidential voice mail about it, but the COO referred the matter to Mike's boss rather than following up on it himself. Mike says his boss subsequentl...Desde 8,20 €
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El caso HBR: cómo no lo supimos
Hasson, Ralph; Hardis, Stephen R; Shear, Hal; Rowe, Mary P.; Robinson, J William; Robinson, Jackson WArtículo HBS-R0704ALiderazgo y Dirección de personasGalvatrens, una compañía de productos de consumo en Houston, tiene una demanda de delator en sus manos. Mike Fields, un ex gerente de ventas de la división, afirma que fue despedido injustamente por tratar de informar de un plan ilegal diseñado por un colega que los números se inflan. Había dejado COO de la compañía un correo de voz confidencial sobre ello, pero el director de operaciones remitió el asunto al jefe de Mike en lugar de seguir arrib...Desde 8,20 €