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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center - Teaching note
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.; Maiden, Stephen E.Nota del Instructor DARDEN-OB-1046TN-ELiderazgo y Dirección de personasTeaching Note for product OB-1046Desde 0,00 €
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How Hard Should You Push Diversity (HBR Case Study)
Davidson, Martin N.Artículo HBS-R1211X-ELiderazgo y Dirección de personasCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Desde 8,20 €
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Opening Week at Darden
Davidson, Martin N.; Thomas-Hunt, Melissa C.Caso DARDEN-OB-1296-ELiderazgo y Dirección de personasThis case describes the experience of five MBA students beginning their two-year residential program. The students are members of a learning team, and each is experiencing challenges orienting to the new program and to her or his teammates.Desde 8,20 €
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How Hard Should You Push Diversity (Commentary for HBR Case Study)
Davidson, Martin N.Artículo HBS-R1211Z-ELiderazgo y Dirección de personasCharles Begley is the first ever managing director of diversity recruiting for GlobeBank, and he has worked hard to develop a pipeline of high-potential minority talent. He and his deputy director, Kumkum Bhatnagar, see an article their CEO has written for a business magazine website that downplays their efforts. Kumkum thinks the company should start pegging compensation to executives' minority hires and promotions. Charles resists her idea--par...Desde 8,20 €
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Congestion in Café 67
Landel, Robert D.; Boes, SeanCaso DARDEN-OM-1550-EServicios y operacionesIn this exercise the manager of Café 67 asks for help dealing with the large queues of students during the Darden school's second coffee (approximately 20 minutes) who all want lunch at the same time.Desde 8,20 €
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Self-Focus versus Mission-Focus Mindset
Davidson, Martin N.; Kemp, BiancaNota técnica DARDEN-OB-1449-ELiderazgo y Dirección de personasThis technical note explores the "self-focus" and "mission-focus" mindsets based on two of the Arbinger Institute's bookDesde 8,20 €
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Bank Office Simulation Tutorial and Technical Note
Landel, Robert D.; Porter, Christopher; Mexis, GeorgeNota técnica DARDEN-OM-1549-EServicios y operacionesTutorial and tech note combined to introduce students to model building and outputs in AnyLogic.Desde 8,20 €
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Congestion in Café 67: Model Documentation and Guide
Landel, Robert D.; Boes, SeanNota técnica DARDEN-OM-1552-EServicios y operacionesThe purpose of this document is to describe each step in the development of a model for the exercise “Congestion in Café 67.” The system itself is described in Appendix 1. A short and simple description of the model’s objects is included in Appendix 2.Desde 8,20 €
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A Late Night at The Virginian Restaurant
Landel, Robert D.; Boes, SeanEjercicio DARDEN-OM-1551-EServicios y operacionesIn this exercise, the manager of The Virginian, a small restaurant and bar in Charlottesville, has asked for help in reducing the average queue size at its bar. The Virginian prides itself on its fast and consistent service. (View the video at http://thevirginiancville.com/.) Students are offered four scenarios to guide their analyses. Students conduct analyses by preparing a simulated model on their own or using a simulation created with AnyLogi...Desde 8,20 €
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Arjun Sachdev and the Collingwood’s Deal
Davidson, Martin N.; Schur-Narula, Niki;Caso DARDEN-OB-1428-ELiderazgo y Dirección de personasArjun Sachdev is in a quandary. He is eager to land a $4 million account with Collingwood's Supermarkets, a large Australian supermarket chain, but Neil Fletcher, Collingwood's buyer, has casually made a number of racist comments in talking with Sachdev. This is a high-stakes sale; landing the account would certainly validate Sachdev's recent promotion to director of business development at his company, Strasbourg Organics. Losing it could jeopar...Desde 8,20 €