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Congestion in Café 67
Landel, Robert D.; Boes, SeanCaso DARDEN-OM-1550-EServicios y operacionesIn this exercise the manager of Café 67 asks for help dealing with the large queues of students during the Darden school's second coffee (approximately 20 minutes) who all want lunch at the same time.Desde 8,20 €
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The Perfect Storm: A Low-Performing Biotech Plant
Landel, Robert D.; Goldberg, RebeccaCaso DARDEN-OM-1463-EServicios y operacionesFor the past 12 months, a major pharmaceutical company had rolled out a comprehensive set of cultural changes and breakthrough lean-process activities that were instigated by the need to cut nearly 25% of costs across its key global production facilities. The cultural changes and breakthrough lean-process activities called for aggressive action, and company leadership thought that the company’s cost reduction goal could only be achieved through o...Desde 8,20 €
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Prospective Student Visits to the Darden School: Process Improvement (A)
Landel, Robert D.; Veith, JohnCaso DARDEN-OM-1476-EServicios y operacionesExamining the effectiveness of the class visitation process at the Darden School had always been a high priority for the Office of Admissions due to its key role in connecting with qualified, enthusiastic applicants. Anecdotal feedback suggested that prospective students considered their visits productive and enjoyable and that they were energized by the Darden classroom experience; however, weaknesses in the visitation process had also been part...Desde 8,20 €
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Ballance Agri-Nutrients in New Zealand: Greg Delaney and Continuous Process Improvement
Landel, Robert D.; Goldberg, RebeccaCaso DARDEN-OM-1507-EServicios y operacionesIn August 2010, Greg Delaney, general manager of distribution and logistics for Ballance Agri-Nutrients (BAN), had participated in a four-week executive development program, the Executive Program (TEP). He returned home armed with a list of ideas and a commitment to help BAN achieve its goal of developing a continuous process improvement (CPI) culture. Seven months later, Delaney is considering the approaches he took after the CEO appointed him t...Desde 8,20 €
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Prospective Student Visits to the Darden School: Process Improvement (B)
Landel, Robert D.; Veith, JohnCaso DARDEN-OM-1477-EServicios y operacionesA member of the Student Admissions Committee has been asked to offer suggestions on how to improve the admissions process. Supported by his interest in analyzing operations, he sets out to fully define the process and its perceived shortcomings before offering any recommendations. He visually illustrates the flow of the process with a Process Flowchart Map. To concisely define the expectations of the clients (customers) and the associated behavio...Desde 5,74 €
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Napco in 2009: Relaunching the Five Stars Restaurants Project in the Middle East (B)
Landel, Robert D.; Goldberg, RebeccaCaso DARDEN-OM-1460-EServicios y operacionesThis is the B case in the two-part series. The relaunch plan has been explained to Napco executives. It has been decided to require a six-month period of stability in Riyadh before moving forward with the rollout. This would allow them time to gather more customer feedback about the new process as well as address the remaining sales force and QC engineer engagement issues. During these six months, they planned to craft a more detailed plan. They ...Desde 5,74 €
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Supplier Development at SysInteg (B)
Landel, Robert D.; Karri, ChitanyaCaso DARDEN-OM-1363-EServicios y operacionesThis file contains the Future State Map created at the Value Stream Mapping event. A teaching note (OM-1355TN) is available.Desde 5,74 €
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Wausau Equipment Company: A Lean Journey (C)
Landel, Robert D.; Gruia, SorinCaso DARDEN-OM-1383-EServicios y operacionesThis file contains slides that show the elements chosen by the senior management and consultants to reengage and relaunch the lean journey at Wausau Equipment Company, following its original failed implementation and necessitated by implementation and acceptance problems at the management level. A teaching note (OM-1354TN) is available.Desde 5,74 €
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Six Sigma at the University of Virginia Medical Center (B): Discharge Cycle Time, 2003-04
Landel, Robert D.; Goldberg, RebeccaCaso DARDEN-OM-1378-EServicios y operacionesIn this case, students are asked to evaluate the study design and determine the next steps in implementing an enterprise-wide solution to delayed patient discharge time in two units at a medical center. A second Six Sigma study is repeated in these two units with the goal of generating a set of best practices that can be expanded throughout the medical center.Desde 5,74 €
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United Technologies Corporation Fire & Security: Field Operations (B)
Landel, Robert D.; Brash, Daniel; Vernon, JohnCaso DARDEN-OM-1454-EServicios y operacionesThe managing director of international businesses checks the progress of a Lean program in a regional headquarters site that two years previously had negative Net Recovered Margin (NRM). He had worked closely with the site to implement a program of Lean improvement. His primary objective in this review is to access the key factors involved in the program's success in bringing the negative NRM into positive territory. Students will learn some of t...Desde 5,74 €