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Darden Business Publishing Gets Lean (C)
Weiss, Elliott N.; Goldberg, Rebecca; English, AustinCaso DARDEN-OM-1499-EServicios y operacionesThis third part of a three-part case provides an epilogue to the CPI initiative. One year later, the editorial office continues to see positive results.Desde 5,74 €
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Darden Business Publishing Gets Lean (B)
Weiss, Elliott N.; Goldberg, Rebecca; English, AustinCaso DARDEN-OM-1498-EServicios y operacionesA consultant is enlisted to help an educational publisher streamline production using Lean principles. In the B case, the group prioritizes the problems it will address and identifies how success will be measured.Desde 5,74 €
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Darden Business Publishing Gets Lean (A)
Weiss, Elliott N.; Goldberg, Rebecca; English, AustinCaso DARDEN-OM-1497-EServicios y operacionesDarden Business Publishing provides its own field case as a consultant is enlisted to help it streamline production using Lean principles. The case provides an overview of continuous improvement concepts applied in a service setting.Desde 8,20 €
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A Brief Guide to A3
English, AustinNota técnica DARDEN-OM-1738-EServicios y operacionesThis brief note provides a description of the A3 communication tool using classic problem-solving methodology associated with the Toyota Production System. A3 thinking may be used to assist communication of all aspects of problem solving, including proposDesde 8,20 €
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A3 Thinking
Weiss, Elliott N.; English, AustinNota técnica DARDEN-OM-1542-EServicios y operacionesThis brief note provides a description of the A3 report, a classic problem-solving methodology associated with the Toyota Production System. A3 thinking may be used for many activities, including problem solving, proposal writing, and status reporting. The six elements of an A3 report are described briefly.Desde 8,20 €
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Lean as a Universal Model of Excellence: It Is Not Just a Manufacturing Tool!
Weiss, Elliott N.; Stevenson, Donald; English, AustinNota técnica DARDEN-OM-1562-EServicios y operacionesThis is a technical note that describes the history of Lean and explains why it is not just a manufacturing tool. It is used in Darden’s "Management of Service Operations" course elective.Desde 8,20 €
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A Brief Note on Hoshin Kanri: Strategy Deployment
Weiss, Elliott N.; English, AustinNota técnica DARDEN-OM-1710-EServicios y operacionesHoshin kanri (HK), or strategy deployment, has been an integral part of the company management practices of some of the most successful Lean-practicing organizations. The purpose of this note is to give a very quick introduction to how it has been successfully used in small and medium-sized value streams to inject strategic meaning and tactical understanding to operational strategies and improvement plans. Done well, HK is an extraordinary tool...Desde 8,20 €
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Quincy Lake Clinic
Weiss, Elliott N.; English, AustinCaso DARDEN-OM-1699-EServicios y operacionesOlga Zimmerman was the clinical operations director of the Quincy Lake Clinic (QLC), a provider-based primary and specialty care clinic. For the past four months, Zimmerman had been learning her new role and trying to change the organization using Lean concepts. She had many process-improvement opportunities and had been recording her observations during her frequent gemba walks. She had created a pile of sticky notes of various issues she though...Desde 8,20 €
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Olena Tischler: Health Care Operations Management Intern
Weiss, Elliott N.; English, AustinCaso DARDEN-OM-1730-EServicios y operacionesOlena Tischler is embarking on her midpoint MBA internship, a position she developed with Northeast Regional Healthcare. The internship is divided among the operations of three different clinics and is focused on operational excellence. As the starting point of her summer analysis, Tischler ponders how each clinic defines "operations." After a hint that operations are not well defined within the health care environment, a timely dinner with her m...Desde 8,20 €
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Improving the Body Imaging Division at the University of Virginia Health System
Weiss, Elliott N.; Goldberg, Rebecca; English, AustinCaso DARDEN-OM-1597-EServicios y operacionesThis field-based case explores the University of Virginia's Body Imaging Division (BID) along with the group's new director, Arun Krishnaraj, who is trying to assess and ameliorate the frustrations, confusions, delays, and other issues BID and its patients are dealing with. Krishnaraj knew instinctively that there was much untapped potential in BID and significant value that could be created for the patients receiving care there. In addition, the...Desde 8,20 €