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Javier Sánchez and the reforms in the management of Spanish hospitals
Keenov E.; García Prat, Antoni; Rosenmöller, MagdaCaso P-1004-EServicios y operacionesA policymaker in one of the Spanish regional governments has to manage the start-up of a new hospital. This task will force him to make a series of decisions about legal models applicable to hospitals, financing, human resources policies and mechanisms for organizing hospital care and coordinating it with primary care. The alternatives considered reflect the main options for reforming or transforming hospital management systems that are currently...Desde 8,20 €
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Restructuring the Local Health System, Financing and Health Care Model: the case of Camaragibe
Levcovitz E.; Machado de Souza H.; Sánchez, J.; Rosenmöller, MagdaCaso P-999-EServicios y operacionesThis case describes the process of applying a new financing system and assistance model in the municipality of Camaragibe in north-east Brazil, in the framework of the restructuring of the Brazilian Basic Health System, demonstrating the advantages and implications of this new local health-care system. It also analyzes the attributes and shortcomings of programs of this type, and, especially, the precautions that must be taken, and their implicat...Desde 8,20 €
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Running Healthcare With Blockchain: The Case of Estonia
Savic, Brana; Gregory, Robert Wayne; Rosenmöller, MagdaCaso SI-204-EInnovación y cambio, Tecnologías de la informaciónThe case "Running Health Care With Blockchain: The Case of Estonia" puts students in the shoes of Toomas Hendrik Ilves, the president of Estonia from 2006 to 2016. He was prompted to share his insights by his son Luukas Ilves, who was working at the Lisbon Council, a Brussels-based think tank and policy network on the digital single market and the future of Europe. Finland was preparing for its third European Union presidency beginning on July 1,...Desde 8,20 €
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Fundas Fuentes - Exercise
Ribera, Jaume; Rosenmöller, MagdaEjercicio PE-33-EServicios y operacionesDesde 8,20 €
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Process Flow Diagrams
Ribera, Jaume; Rosenmöller, MagdaNota técnica PN-364-EServicios y operacionesDesde 8,20 €
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Designing a Service Guarantee
Ribera, Jaume; Rosenmöller, MagdaNota técnica PN-365-EServicios y operacionesDesde 8,20 €
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Mestska Nemocnice V Litomerice
Ribera, Jaume; Rosenmöller, MagdaCaso P-825-EServicios y operacionesDesde 8,20 €
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Hospital Comarcal de Igualada
Rosenmöller, Magda; Ribera, JaumeCaso P-866-EServicios y operacionesThe case describes a quality improvement programme in a hospital. The challenges are discussed, including the timing of the launch, the handling of long-standing problem situations, the introduction of formal planning, motivating the staff, getting the doctors involved, and deciding how to continue after the first results have been achieved.Desde 8,20 €
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Kristen's Cookies Company Revisited (C) - Exercise
Ribera, Jaume; Rosenmöller, MagdaEjercicio PE-32-EServicios y operacionesDesde 8,20 €
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The Value of a Satisfied Customer
Ribera, Jaume; Rosenmöller, MagdaNota técnica PN-368-EServicios y operacionesKnowing the value of a customer is an important element in managing the service quality of an organization. By value of a customer we understand the net present value of the cash flows generated by this customer. Our experience shows that in those organizations where this value is known the personnel is more sensitive to losing customers and that these organizations launch many more initiatives to retain them, thus increasing the profitability of...Desde 8,20 €