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Nine Ways That Business Leaders Can Put Out Any Fire
Alison Konrad; Allan BraatzArtículo IVEY-9B13TE03-ELiderazgo y Dirección de personasFire captains have only a few short minutes to pull together their team, develop an action plan, and communicate the situation to all team members. This article outlines some basic principles of firefighting and reveals lessons that business leaders can draw from firefighters regarding how to mobilize teams to address dynamic problems. 1) Simplicity: While problems are complex, the teaming process should be simple and the structure should provide...Desde 8,20 €
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Sophia Tannis: Life Choices (A) and (B) - Teaching Note
Alison Konrad; Kanina BlanchardNota del Instructor IVEY-8B15M101-EDirección estratégicaTeaching note for products 9B15M101 and 9B15M102.Desde 0,00 €
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Fauzia Kehar: Redefining Norms in a Conservative Culture - Teaching Note
Alison Konrad; Lindsay BirbragerNota del Instructor IVEY-8B18C030-ELiderazgo y Dirección de personasTeaching note for product 9B18C030.Desde 0,00 €
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Customer Lifetime Value
Pfeifer, Phillip E.; Farris, Paul W.; Bendle, NeilNota técnica DARDEN-M-0800-EMarketingThis technical note introduces important metrics firms use to monitor customer relationships. An important summary of customer activity is the profit the firm receives from each customer. Customer profit (CP) is the metric that summarizes the past financial performance of a customer relationship and is covered in a companion note, "Customer Profit" (UVA-M-0799). The central difference between CP and customer lifetime value (CLV) is that CP measur...Desde 8,20 €
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A GLUM Primer: The Risk-Adjusted Expected Value
Pfeifer, Phillip E.; Bodily, Samuel E.; Baucells, ManelNota técnica DARDEN-QA-0849-EAnálisis de decisionesThe purpose of this note is to improve on the expected value criterion by incorporating the willingness and capability to take risk of a rational decision maker. First, this note will review the concept of expected net present value (ENPV) and demonstrate its limitations. Next, we introduce the notion of play capital, or the most one is willing to put at risk in view of one’s life circumstances, goals, and resources. Then, we introduce the genera...Desde 8,20 €
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Customer Profit
Pfeifer, Phillip E.; Farris, Paul W.; Bendle, NeilNota técnica DARDEN-M-0799-EMarketingThis technical note introduces important metrics firms use to monitor customer relationships. The note begins by discussing how to count the firms’ customers and keep track of their activity using the concepts of recency and retention. An important summary of customer activity is the profit the firm receives from each customer. Just as some brands are more profitable than others, so too are some customer relationships more profitable than others....Desde 8,20 €
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Fauzia Kehar: Redefining Norms in a Conservative Culture
Alison Konrad; Lindsay BirbragerCaso IVEY-9B18C030-EDirección estratégica, Liderazgo y Dirección de personasFauzia Kehar was a woman working in the male-dominated legal profession in Pakistan. She had overcome many barriers to achieve outstanding career success in Pakistan—a male-dominated environment with conservative laws and culture. Her impressive educational background and work experience led to her rapid progression to the role of head of Legal, Gulf Cluster, at Citibank NA in Dubai. After more than 20 years working as a lawyer, Fauzia had reache...Desde 8,20 €
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Deloitte Consulting GTA: The Deloitte Dads Initiative
Alison Konrad; Amy ShuhCaso IVEY-9B13C046-ELiderazgo y Dirección de personasDeloitte Dads is a firm-sponsored diversity and inclusion initiative aimed at supporting working fathers within Deloitte (Canada) LLP, an independent member of the Deloitte Touche Tohmatsu Limited global network. With support from senior management, Deloitte Dads was founded in 2010 by a junior consultant in the management consulting division in the company’s Greater Toronto Area office and quickly gained both members and media attention. The gro...Desde 8,20 €