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CLP: Powering Asia
Serafeim, George; Henderson, Rebecca M.; Lau, DawnCaso HBS-115038-EContabilidad y controlDesde 8,20 €
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Why Satisfaction Surveys Fail
Reichheld, FredCapítulo de Libro HBS-8177BC-EDirección estratégicaThis chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter was originally published as Chapter 5 of "The Ultimate Question: Driving Good Profits and True Growth."Desde 8,20 €
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Investor "Short-Termism": Really A Shackle
Rose, Clayton; Henderson, Rebecca M.Caso HBS-315084-EDesde 8,20 €
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1worker1vote: MONDRAGON in the US
Henderson, Rebecca M.; Norris, MichaelCaso HBS-315103-EMONDRAGON, the largest cooperative in the world, and the inspiration for several U.S. cooperatives, faces a challenge in 2013 after one of its largest cooperatives votes to leave the group and another goes bankrupt.Desde 8,20 €
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The Smart Grid
Henderson, Rebecca M.; Maurer, Noel; Ross, CatherineCaso HBS-310072-EDirección estratégicaThe development of the smart grid--the integration of traditional elements of energy transmission and delivery with information technology--heralds a new era in the power industry. Many new business opportunities will be created as the smart grid gets developed. What strategies should Cisco employ to become a leader in this industry? What obstacles and challenges must Cisco overcome to compete successfully in this new industry?Desde 8,20 €
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Sustainable Tea at Unilever, Teaching Plan
Henderson, Rebecca M.; Nellemann, FrederikNota del Instructor HBS-712448-EMarketingTeaching Plan for 712438.Desde 0,00 €
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CLP: Powering Asia, Teaching Plan
Serafeim, George; Henderson, Rebecca M.; Freiberg, DavidNota del Instructor HBS-117053-EContabilidad y controlTeaching plan for 115038.Desde 0,00 €
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Design Winning Customer Strategies
Reichheld, FredCapítulo de Libro HBS-8173BC-EDirección estratégicaMeasuring customers' feelings about your organization alone isn't sufficient. Just as you plan how to raise your profits, you must plan how to increase the number of customers who will act as promoters for your organization rather than detractors. This chapter examines how companies have designed winning customer strategies. This chapter was originally published as Chapter 7 of "The Ultimate Question: Driving Good Profits and True Growth."Desde 8,20 €
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1worker1vote: MONDRAGON in the U.S., Teaching Plan
Henderson, Rebecca M.; Norris, MichaelNota del Instructor HBS-316176-ETeaching plan for case 315103.Desde 0,00 €