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Euroflowers Holding BV
Zantinga J.Caso P-695Servicios y operacionesEl holding Euroflowers es un intermediario en la industria de plantas y flores. En Holanda la compañía está integrada verticalmente en mayoristas y detallistas subsidiarios. Dos cadenas británicas de supermercados ofrecen posibilidades de expansión. El caso analiza la influencia de los precios, del transporte y de los resultados logísticos en un emplazamiento internacional. [El caso es una versión ampliada de Export-Flowers BV (P-653)].Desde 8,20 €
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Enbos
Bol, J.; Ribera, JaumeCaso P-1060Servicios y operacionesEnbos era la sucesora de una empresa holandesa de titularidad estatal parcialmente privatizada en 1994, aunque el Estado continuó controlando el precio de la energía y el mercado geográfico al que se podía suministrar. A partir de 2003, el sector energético se privatizaría totalmente, por lo que las empresas tendrían que competir por los clientes. El director del proyecto de implementación y desarrollo del software organiza y controla el equipo n...Desde 8,20 €
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FBTO
Ribera, JaumeCaso P-892Servicios y operacionesThe FBTO insurance company is evaluating the results of its Customer Loyalty Program, aimed at reducing the defection rate of its customers. For the last three years the company has provided premium discounts in insurance policies to customers who had several policies with FBTO and who had a long standing relation. Now the company tries to evaluate several alternatives to the exiting program that could provide equivalent or higher value to the cu...Desde 8,20 €
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Euroflowers Holding BV
Zantinga J.Caso P-695-EServicios y operacionesThis is an intermediary in the cut flowers and plants industry in Holland. The company is vertically integrated with wholesale and retail subsidiaries. Two UK based supermarket chains offer possibilities for expansion. The case analyses the influence of pricing, transport and logistics issues in an international setting.Desde 8,20 €
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Royal FloraHolland: The Dutch Floriculture Supply Chain
P. Fraser Johnson; Ken MarkCaso IVEY-9B16D015-EDirección estratégica, Servicios y operacionesIn January 2016, the program director of Royal FloraHolland and a supply chain consultant met to develop a supply chain strategy that would allow Royal FloraHolland to adapt to the changing competitive environment that jeopardized its business model. Royal FloraHolland was the largest floriculture auction organization in the world, selling more than 30 million flowers and plants daily. Located in the Netherlands, Royal FloraHolland was a co-opera...Desde 8,20 €
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Exportflowers BV
Zantinga J.Caso P-653-EServicios y operacionesA small export company in the Dutch cut flower industry finds itself confronted with a series of demands from a large UK supermarket. Issues include channel integration and control, the types of risks encountered in this type of industry, as well as purchasing policies at an auction center and large company. The case includes a description of the Dutch Auction System as used in the flower trade. A video can be supplied through the Flower Bureau i...Desde 8,20 €
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Enbos
Bol, J.; Ribera, JaumeCaso P-1060-EServicios y operacionesEnbos was the successor to a state-owned Dutch energy company that was partly privatized in 1994, although the state continued to control energy prices and the geographic market to which it could be supplied. From 2003 the energy sector would be wholly privatized and companies would have to compete for customers. The leader of the software implementation and development project at Enbos organizes and supervises the team whose job is to deal with ...Desde 8,20 €
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Hewlett Packard Enterprise: The Dandelion Program
Pisano, Gary P.; Austin, Robert D.Caso HBS-617016-ELiderazgo y Dirección de personasThis case describes Hewlett Packard Enteprise's "Dandelion Program," which has developed a new service offering for the company's clients by drawing on the special talents of people with autism. The company has deployed "pods" organized around 8 or 9 employees with autism, to function as high performance mini-ecosystems, which have turned out to be 30% more effective than average service teams (in some areas). The case centers around questions of...Desde 8,20 €
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Dark Side of Customer Analytics (Commentary for HBR Case Study)
Davenport, Thomas H.; Harris, Jeanne G.; Jones, George L.; Lemon, Katherine N.; Norton, David P.; McCallister, Michael B.Artículo HBS-R0705Z-EDirección estratégicaHealth insurer IFA and grocery chain ShopSense have formed an intriguing partnership, but it threatens to test customers' tolerance for sharing personal information. For years, IFA's regional manager for West Coast operations, Laura Brickman, had been championing the use of customer analytics--drawing conclusions about consumer behaviors based on patterns found in collected data. She came away from a meeting with the grocer's analytics chief, Ste...Desde 8,20 €