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TD Canada Trust
Campbell, Dennis; Kazan, BrentCaso HBS-110049-EContabilidad y controlThe case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth largest commercial bank, Toronto-Dominion Bank (TD Bank), undertook a merger with a relatively small trust company, Canada Trust, which was known for except...Desde 8,20 €
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TD Canada Trust (A): The Green and the Red
Campbell, Dennis; Kazan, BrentCaso HBS-108005-EThe case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth largest commercial bank Toronto-Dominion Bank (TD Bank) undertook a merger with a relatively small trust company, Canada Trust, which was known for e...Desde 8,20 €
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Risk Leadership at TD Bank Group
Jeffrey GandzCaso IVEY-9B12C001-EDirección estratégica, Liderazgo y Dirección de personasTD Bank Group was one of the few large financial institutions in the world to have prospered during the financial meltdown and subsequent recession in 2008/9. It did this without any government assistance. Furthermore, it emerged from the crisis substantially larger in terms of market capitalization and assets while having the best performance of any of the Big-5 Canadian banks in terms of stock price and total shareholder return during the perio...Desde 8,20 €
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TD Bank Group: Building an Effective Enterprise Data Management Policy
Murat Kristal; Glenda Crisp; Connie Bonello; Katherine HeighingtonCaso IVEY-9B18E007-EDirección estratégica, Tecnologías de la informaciónGlenda Crisp became the chief data officer of TD Bank Group in October 2015. The Office of the chief data officer had only been established in 2013; the scope of the department still needed to be fully defined, and the original enterprise data governance policies needed to be updated. Crisp saw issues in a variety of areas, such as organizational structure, the processes used to manage data governance practices, and technology, all of which neede...Desde 8,20 €
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TD Bank USA: Delivering 'Unexpectedly Human' Experiences in a Digital World
Prem ShamdasaniCaso IVEY-W25686-EDirección estratégica, MarketingAfter merging with Commerce Bancorp Inc., TD Bank NA (TD Bank) continued to wow its customers by providing free lollipops, pens, and dog-friendly services and staying open longer than major competitors in the region. Through social media campaigns, it emphasized the importance of having a human touch in banking and showcased its appreciation for customers who had lent a helping hand to the community during the COVID-19 pandemic. It introduced inn...Desde 8,20 €
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TD Canada Trust (A), (B), and (C), Teaching Note
Campbell, DennisNota del Instructor HBS-108076-ETeaching Note for 108-005, 108-043, and 108-055.Desde 0,00 €
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TD Canada Trust (C): Translating the Service Model to Service Operations
Campbell, Dennis; Kazan, BrentCaso HBS-108055-EDesde 5,74 €
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TD Canada Trust (B): Linking the Service Model to the P&L
Campbell, Dennis; Kazan, BrentCaso HBS-108043-EDesde 5,74 €
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Harlequin Enterprises: Assessing e-Books
Rod E. White; Tony S. Frost; Ken MarkCaso IVEY-9B14M027-EDirección estratégicaHarlequin Enterprises is a well-known publisher of women's fiction and the global leader in series romance fiction. In 2013, e-book penetration of romance fiction has exceeded 50 per cent of unit sales. The vice-president of strategy is trying to make sense of the e-book opportunity and threat. She is wondering what impact e-books would have on Harlequin's business model: its relationship with authors, distributors and competitors.Desde 8,20 €
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La controversia del «Ford Pinto» (B)
Melé, Domènec; Montesó, J. M.Caso TD-87Ética empresarial y Responsabilidad Social CorporativaLa compañía Ford anuncia la retirada de los modelos Pinto. Años después, Lee Iacocca contaría su versión particular del Ford-Pinto en sus memorias, que es recogida en este caso.Desde 5,74 €