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Comfort Class Transport: Does Customer Service Need an Overhaul
Roberts, Michael J.; Morrison, Paul E.Caso HBS-4374-EServicios y operacionesThe general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someo...Desde 8,20 €
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Comfort Class Transport: Does Customer Service Need an Overhaul, Teaching Note
Roberts, Michael J.; Morrison, Paul E.Nota del Instructor HBS-4377-EServicios y operacionesTeaching Note for Product #4377.Desde 0,00 €
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Nate Chooses a Business Entity
Fairchild, Gregory B.; Maiden, Stephen E.Caso DARDEN-F-1795-EFinanzasThis case follows Nate Jamison as he determines which business entity to form for his growing City Moving Company (City Moving) in Washington, DC. From the start, Jamison operated City Moving as a sole proprietorship while he bootstrapped the business. Eventually he was able to get his own truck and hire two steady employees, and the three hope to formalize a business partnership to expand City Moving so that all three men can lead their own movi...Desde 8,20 €
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Nate Chooses a Business Entity - Teaching Note
Fairchild, Gregory B.; Maiden, Stephen E.Nota del Instructor DARDEN-F-1795TN-EFinanzasTeaching note for product F-1795Desde 0,00 €
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Henry Spots a Problem at Sunshine O.J. (A) -Teaching note
Fairchild, Gregory B.; Maiden, Stephen E.Nota del Instructor DARDEN-OM-1614TN-EServicios y operacionesTeaching note for product OM-1614Desde 0,00 €
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Henry Spots a Problem at Sunshine O.J. (A)
Fairchild, Gregory B.; Maiden, Stephen E.Caso DARDEN-OM-1614-EServicios y operacionesHenry Franklin works at Sunshine O.J. (Sunshine), a three-year-old, fast-growing organic orange juice manufacturer near Charleston, South Carolina. Before his employment at Sunshine, Franklin worked for about two decades in his family’s business, FranklinDesde 8,20 €
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Amazon.com--2002 (Spanish version)
Leschly, Stig; Roberts, Michael J.; Sahlman, William A.; Thedinga, ToddCaso HBS-805S17Iniciativa emprendedoraDescribe la evolución de Amazon.com y su modelo de negocio desde su fundación. En concreto, se analiza la transformación del Amazonas desde un e-Tailer a una plataforma de comercio y su iniciativa de mercado, que ha llevado a esto. También describe los aspectos económicos de diferentes modelos de comercio que Amazon emplea y discute una decisión confrontar Jeff Bezos con respecto a cómo la empresa debe participar en el segmento de ropa.Desde 8,20 €
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Vincent Buys a Lawn Mower - Teaching note
Fairchild, Gregory B.; Maiden, Stephen E.Nota del Instructor DARDEN-F-1794TN-EFinanzasTeaching note for product F-1794Desde 0,00 €
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Vincent Buys a Lawn Mower
Fairchild, Gregory B.; Maiden, Stephen E.Caso DARDEN-F-1794-EFinanzasVincent Chin's first "temporary" job after high school was with the lawn crew of Holiday Lawn Service. Ten years later, Chin has become a trusted employee and the company's second-in-command. His boss, Sam Holiday, has decided to retire and has worked out a deal with Chin to take over the business. In preparing Chin for his new role, Holiday explains that there are important choices ahead related to capital expenditures (like lawn mowers) and the...Desde 8,20 €
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Devils Backbone Brewing, LLC: An Idea Brews - Teaching Note
Fairchild, Gregory B.; Maiden, Stephen E.Nota del Instructor DARDEN-S-0300TNDirección estratégicaTeaching Note of Product S-0300Desde 0,00 €