Comfort Class Transport: Does Customer Service Need an Overhaul, Teaching Note

By Roberts, Michael J. / Morrison, Paul E.

Service and Operations Management

Teaching Note for Product #4377.

Collection: HBSP (USA)

Ref: HBS-4377-E

Format: PDF

Number of pages: 16

Publication Date: Nov 15, 2011

Language: English

Description

Teaching Note for Product #4377.

Year: 2011

Geographic Setting: United States

Industry Setting: Call centers; Transportation

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Comfort Class Transport: Does Customer Service Need an Overhaul, Teaching Note

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