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Miracle Life, Inc. (Spanish version)
Cohen, Lauren H.; Malloy, Christopher J.Caso HBS-218S08FinanzasMilagro La vida es una empresa con una configuración única y la estructura organizativa. En concreto, se trata de una empresa de marketing de red (también conocido como marketing multinivel (MLM) empresa), que utiliza una gran base de distribuidores, y depende de esta base de distribuidores individuales para vender sus productos, dando incentivos explícitos para estos distribuidores individuales a la vez vender sus productos e inscribirse otros d...Desde 8,20 €
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Cataumet Boats, Inc., Teaching Note
Sasser, W. Earl, Jr.; Davis, MarkNota del Instructor HBS-917510-EServicios y operacionesTeaching note for case 917509.Desde 0,00 €
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The Power of Alumni Networks
Cohen, Lauren H.; Malloy, Christopher J.Artículo HBS-F1010D-ELiderazgo y Dirección de personasAfter analyzing more than 15 years' worth of investment data, the authors have found one way that information gets around and improves investing performance: through alumni networks.Desde 8,20 €
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Cataumet Boats, Inc.
Sasser, W. Earl, Jr.; Davis, MarkCaso HBS-917509-EServicios y operacionesJaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that that her family's business, Cataumet Boats, which her grandparents started and which her mother and uncle now own, might benefit from applying APP concepts to identify the different ways they might schedule workers, which could be especially valuable during the peak demand sea...Desde 8,20 €
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Wall Street Doesn't Understand Innovation
Malloy, Christopher J.Artículo HBS-F1212D-EThough innovation is critical to a company's growth, investors don't seem to factor companies' strength or weakness at R&D into decisions to buy stock.Desde 8,20 €
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Rackspace Hosting in Late 2000
Heskett, James L.; Sasser, W. Earl, Jr.Caso HBS-808166-EIniciativa emprendedoraThe leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video clips describing the shift to a more customer-focused approach.Desde 8,20 €
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Southwest Airlines: In a Different World, Teaching Note
Heskett, James L.; Sasser, W. Earl, Jr.Nota del Instructor HBS-910426-EServicios y operacionesTeaching Note for 910419.Desde 0,00 €
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Playa Dorada Tennis Club: Expansion Strategy, Teaching Note
Sasser, W. Earl, Jr.; Kazan, BrentNota del Instructor HBS-4222-EServicios y operacionesTeaching Note for 4221.Desde 0,00 €
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Build a Strong and Adaptive Ownership Culture
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeCapítulo de Libro HBS-3831BC-EServicios y operacionesWhy is it that many of the same companies appear on lists of the best places to work, the best providers of customer service, and the most profitable in their industries? What do managers at the best places to work understand that others don't? They understand that the identification of organization values is meaningless without a determination of the behaviors, measures, and actions that reinforce the values. They understand that strong and adap...Desde 8,20 €
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Allianz Turkey: Focus on the Customer (A)
Sasser, W. Earl, Jr.; Yucaoglu, GamzeCaso HBS-316093-EServicios y operacionesAt the age of 39, Solmaz Alt n took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost control. Consequently, customer satisfaction was suffering. Despite the growing Turkish economy and a favorable regulatory environment, Solmaz was struggling to grow the company without ...Desde 8,20 €