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Southwest Airlines: In a Different World, Teaching Note

Heskett, James L. ; Sasser, W. Earl, Jr.

Service and Operations Management

Reference: HBS-910426-E
Year: 2008
Number of pages: 10
Geographic Setting: Texas;New York
Publication Date: Jun 1, 2010
Source: HBSP (USA)
Type of Document: Teaching Note
Industry Setting: Airlines

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Description

Teaching Note for 910419.

Keywords

Operations and processes Service management