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Cataumet Boats, Inc., Teaching Note
Sasser, W. Earl, Jr.; Davis, MarkNota del Instructor HBS-917510-EServicios y operacionesTeaching note for case 917509.Desde 0,00 €
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Cataumet Boats, Inc.
Sasser, W. Earl, Jr.; Davis, MarkCaso HBS-917509-EServicios y operacionesJaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics. She believes that that her family's business, Cataumet Boats, which her grandparents started and which her mother and uncle now own, might benefit from applying APP concepts to identify the different ways they might schedule workers, which could be especially valuable during the peak demand sea...Desde 8,20 €
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Rackspace Hosting in Late 2000
Heskett, James L.; Sasser, W. Earl, Jr.Caso HBS-808166-EIniciativa emprendedoraThe leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video clips describing the shift to a more customer-focused approach.Desde 8,20 €
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Southwest Airlines: In a Different World, Teaching Note
Heskett, James L.; Sasser, W. Earl, Jr.Nota del Instructor HBS-910426-EServicios y operacionesTeaching Note for 910419.Desde 0,00 €
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Introduction: Gen Y's in the Workplace
Erickson, TamaraCapítulo de Libro HBS-6309BC-EChances are good that you, as a member of Generation Y, will not find today's workplace immediately well matched to your preferences and style. Much of that stems from generational gaps - the different ways that you and your Boomer or Gen X coworkers view the world. Your success will depend on understanding how other generations think and work, and how you can plug in to work effectively with them. This chapter is excerpted from "Plugged In: The...Desde 8,20 €
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Playa Dorada Tennis Club: Expansion Strategy, Teaching Note
Sasser, W. Earl, Jr.; Kazan, BrentNota del Instructor HBS-4222-EServicios y operacionesTeaching Note for 4221.Desde 0,00 €
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Identify Your Preferences: Generation Y--Shaping Your Personal Career Strategy
Erickson, TamaraCapítulo de Libro HBS-7815BC-EThere is a clear link between understanding what you love and identifying tangible elements of the work environment that would be best for you. What is the deciding factor in your job search? In this chapter, the author describes six archetypes of work-related passions and preferred relationships. She also includes an exercise to help you determine which of the six rates highest for you. This chapter is excerpted from "Plugged In: The Generation...Desde 8,20 €
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Build a Strong and Adaptive Ownership Culture
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeCapítulo de Libro HBS-3831BC-EServicios y operacionesWhy is it that many of the same companies appear on lists of the best places to work, the best providers of customer service, and the most profitable in their industries? What do managers at the best places to work understand that others don't? They understand that the identification of organization values is meaningless without a determination of the behaviors, measures, and actions that reinforce the values. They understand that strong and adap...Desde 8,20 €
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Allianz Turkey: Focus on the Customer (A)
Sasser, W. Earl, Jr.; Yucaoglu, GamzeCaso HBS-316093-EServicios y operacionesAt the age of 39, Solmaz Alt n took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost control. Consequently, customer satisfaction was suffering. Despite the growing Turkish economy and a favorable regulatory environment, Solmaz was struggling to grow the company without ...Desde 8,20 €
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Introduction: New Career Opportunities for the Boomer Generation
Erickson, TamaraCapítulo de Libro HBS-5100BC-ELiderazgo y Dirección de personasThe Boomer generation will be the first to enjoy a significant period of healthy, active non-childrearing adult life, and demographic shifts in the talent pool present mid-career workers with an important opportunity to rethink their relationship to work. This chapter offers Boomers the chance to step back and take a fresh look at life and career, and to consider the opportunities afforded them by the new world of work. This chapter is excerpted...Desde 8,20 €