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IPremier Co. (A): Denial of Service Attack
Robert D. Austin; Larry Leibrock; Alan MurrayCaso HBS-601114-EServicios y operacionesDescribes a new CIO trying to manage a denial of service (DOS) attack against his e-retailing business. The attack and its aftermath provide students an opportunity to discuss the business issues that are interwoven with computer security issues.Desde 8,20 €
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Plan Operations: Align Process Improvement Programs
Kaplan, Robert S.; Norton, David P.Capítulo de Libro HBS-7690BC-EDirección estratégicaPerformance that depends on the power of individual leaders has generally proven unsustainable over the long term. Unless an organization links its strategy to its governance and operational processes, it won't be able to sustain its successes. This chapter discusses the linkage of strategy to process improvements. This chapter is excerpted from "Execution Premium: Linking Strategy to Operations for Competitive Advantage."Desde 8,20 €
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Unconventional Wisdom in a Downturn
Kaplan, Robert S.; Norton, David P.; Friedman, Stewart D.; Krishnamurthy, BV; Erickson, Tamara J.; Stibel, Jeffrey M.; Delgrosso, PeterArtículo HBS-F0812D-EDirección estratégica"What best practice challenges the conventional wisdom about what to do in a downturn?" We put that question to our team of management bloggers at harvardbusiness.org. This article provides an edited selection of their provocative responses.Desde 8,20 €
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JPMorgan Chase & Co.: Open Banking
Robert D. Austin; Jashan PuniyaCaso IVEY-9B21M060-EConocimiento y comunicación, Tecnologías de la informaciónJPMorgan Chase & Co. (JPMC), one of the world’s largest banks, was confronting the advent of open banking in its retail banking business. In late 2020, policy makers and regulators were advocating movement toward open banking with growing enthusiasm as a way to stimulate competition in the financial services sector and thus, encourage greater value creation for consumers.
JPMC, however, seemed to embrace open banking while also resisting i...Desde 8,20 €
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Tokyo Jane
Robert D. Austin; Dana Minbaeva; Simon SchaferCaso IVEY-9B14M085-EDirección estratégica, Iniciativa emprendedoraTokyo Jane is an accessible fashion jewelry company that makes and markets its products as “luxury for less” by designing, importing and selling fashion jewelry pieces that look luxurious but cost only a fraction of the high-priced items that inspired them. Finished products are air-shipped to company headquarters in Copenhagen, Denmark from factories in China, stocked in the head office and delivered to 400 retail partners —small fashion boutiqu...Desde 8,20 €
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Understanding the Link Between Crisis and Innovation
Robert D. Austin; Thomas Watson; Mark HealyArtículo IVEY-9B20TD02-EDirección estratégicaThe COVID-19 pandemic has businesses around the world experimenting—but it is what happens when things go wrong that separates the innovators from the wannabes.Desde 8,20 €
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Managing Alliances with the Balanced Scorecard
Kaplan, Robert S.; Norton, David P.; Rugelsjoen, BjarneArtículo HBS-R1001J-EDirección estratégicaFully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models. The reasons are not mysterious: the partners have divergent strategies; the goals set for the venture are ambiguous; partnership agreements quickly become obsolete; and middle managers don't have clear strategic principles to work from. The problems can be remedied if companies switch their focus f...Desde 8,20 €
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Mircom Technologies Ltd. (B): Reflections of the CEO
Robert D. Austin; Laurel C. Austin; R. ChandrasekharCaso IVEY-W28581-ETecnologías de la informaciónSupplemental product to W28457.Desde 5,74 €
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Knight Capital Americas LLC
Robert D. Austin; Darren MeisterCaso IVEY-9B15E008-ETecnologías de la informaciónIt took 19 years to build Knight Capital Americas LLC into the largest market maker on the New York Stock Exchange, but on August 1, 2012, it took only 45 minutes for the firm to be wiped out by an information technology (IT) problem: a change in the company's software caused it to lose more than $450 million dollars in less than an hour. Although it was ultimately saved from bankruptcy when it was acquired two days later, the terms of acquisitio...Desde 8,20 €
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Introduction: Linking Strategy to Operations for Competitive Advantage
Kaplan, Robert S.; Norton, David P.Capítulo de Libro HBS-7678BC-EDirección estratégicaIn spite of increased adoption of strategy execution systems in recent years, strategy development and the links between strategy and operations remain ad hoc, varied, and fragmented. Having a comprehensive and integrated management system-with the Balanced Scorecard at its core-can help companies overcome the difficulties and frustration that most of them experience when attempting to implement their strategies. This chapter is excerpted from "...Desde 8,20 €