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Dow Corning Corp.: Business Conduct and Global Values (C) (Spanish version)
Goodpaster, Kenneth E.; Whiteside, David E.Caso HBS-320S06Assumes that the reader has also read Dow Corning Corp. (A). Presents two difficult decisions faced by Dow Corning's Business Conduct Committee. A rewritten version of an earlier case.Desde 5,74 €
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Dow Corning Corp.: Business Conduct and Global Values (B) (Spanish version)
Goodpaster, Kenneth E.; Whiteside, David E.Caso HBS-320S04Assumes that the reader has also read Dow Corning Corp. (A). Presents two difficult decisions faced by Dow Corning's Business Conduct Committee. A rewritten version of an earlier case.Desde 5,74 €
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Dow Corning Corp.: Business Conduct and Global Values (A) (Spanish version)
Goodpaster, Kenneth E.; Whiteside, David E.Caso HBS-320S03Describes the development and ongoing operation of the Business Conduct Committee of Dow Corning Corp. as an example of managing corporate values in a multinational enterprise.Desde 8,20 €
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Comfort Class Transport: Does Customer Service Need an Overhaul, Teaching Note
Roberts, Michael J.; Morrison, Paul E.Nota del Instructor HBS-4377-EServicios y operacionesTeaching Note for Product #4377.Desde 0,00 €
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Comfort Class Transport: Does Customer Service Need an Overhaul
Roberts, Michael J.; Morrison, Paul E.Caso HBS-4374-EServicios y operacionesThe general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someo...Desde 8,20 €
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Managing Product Safety: The Ford Pinto
Goodpaster, Kenneth E.; Davidson, Dekkers L.Caso HBS-383129-EPresents an accounting of Ford Motor Company's handling of a product safety controversy (1970-77) surrounding its Pinto subcompact car. May be used as part of a series, Managing Product Safety, that provides an opportunity to compare and contrast the sociDesde 8,20 €
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International Drilling Corp. (C) (Spanish Version)
Goodpaster, Kenneth E.; Taylor, DonCaso HBS-309S06Complementa el caso (A).Desde 5,74 €
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International Drilling Corp. (B) (Spanish Version)
Goodpaster, Kenneth E.; Taylor, DonCaso HBS-309S05Complementa el caso (A).Desde 5,74 €
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International Drilling Corp. (A) (Spanish Version)
Goodpaster, Kenneth E.; Taylor, DonCaso HBS-309S04Detalla el conflicto moral experimentado por Don Taylor, un nuevo ejecutivo de alto nivel en una empresa de extracción de petróleo, cuando descubrió que la firma estaba engañando a sus inversores. ¿Qué debe hacer y cómo debe hacerlo? Presenta la aparición de las sospechas de Taylor sobre las prácticas engañosas.Desde 8,20 €
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Jim Sawyer (A) (Spanish Version)
Goodpaster, Kenneth E.; Davidson, Dekkers L.Caso HBS-308S11Jim Sawyer, de 40 años, gerente de la División de Plásticos Industrias Unidas ha mostrado signos de alcoholismo. El personal debe ahora considerar cómo la empresa debe hacer frente a este tipo de problema. Proporciona una oportunidad para examinar las corporaciones papel que deben desempeñar para ayudar a los empleados hacer frente a los problemas o Confront de salud personal.Desde 8,20 €