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The Canadian Police Knowledge Network
Stewart Thornhill; Edward Gamble; Peter W. Moroz; Andrew MacVaneCaso IVEY-9B12M046-EDirección estratégica, Iniciativa emprendedoraIn 2004, Holland College formed a not-for-profit organization with the Canadian policing community and National Research Council to create the Canadian Police Knowledge Network (CPKN). In 2011, CPKN is Canada's leading provider of e-learning solutions for Canadian law enforcement, with more than 60,500 registered learners - including customers such as the Regina-based Royal Canadian Mounted Police and INTERPOL. To date, these learners have succes...Desde 8,20 €
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WestJet in 2009: The Fleet Expansion Decision
Stewart Thornhill; Ken MarkCaso IVEY-9B09M063-EDirección estratégicaThirteen years after it began operations with three airplanes, WestJet is the second-largest airline in Canada. It has grown revenues at an annual rate of 37 per cent per year for the past 11 years, and is poised to become the country’s dominant airline in the future. As it has grown, WestJet seems to have made changes to its original strategy of low-cost, no-frills, point-to-point, single-class service. The case examines WestJet’s strategy over ...Desde 8,20 €
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Beanz Versus Starbucks: Personality in a Cup
Edward Gamble; Peter W. Moroz; Stewart Thornhill; Haley BeerCaso IVEY-9B12M051-EDirección estratégica, Iniciativa emprendedora, Liderazgo y Dirección de personasBeanz Espresso Bar is located in downtown Charlottetown, Prince Edward Island, Canada. It is operating in a market with high rivalry (11 other coffee businesses in a two-block radius). The economy in Prince Edward Island has seen several diners, restaurants, and coffee shops close their doors within the past few years, while simultaneously drawing in large corporate businesses such as Starbucks and Running Room. Beanz has thus far survived the ma...Desde 8,20 €
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Economics of Retail Banking Note (Spanish Version)
Frei, Frances X.; Campbell, DennisCaso HBS-608S06Servicios y operacionesEsta nota técnica del estudiante se utiliza en el tercer módulo de un curso sobre Gestión de Servicio de Operaciones, que se ocupa de cómo los administradores de servicios pueden informar a sus decisiones con los datos del cliente (606-097). Explica las operaciones financieras de la banca minorista, que destaca los desafíos que enfrenta la industria de rentabilidad. Para los bancos de Estados Unidos, es bastante común para más de la mitad de la b...Desde 8,20 €
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Celebrity Cruises, Inc.: A Taste of Luxury (Spanish Version)
Frei, Frances X.; Hajim, Corey; Hemphell, ChristianCaso HBS-605S04Servicios y operacionesSe imparte en el segundo módulo de un curso sobre Gestión de Servicio de Operaciones, que aborda el diseño de modelos de servicios sostenibles (606-031). Describe las complejas operaciones de la industria de los cruceros. Posicionada entre las líneas de cruceros de lujo y las líneas del mercado de masas, las luchas de famosos para encontrar maneras de crear lealtad de los clientes y aumentar la rentabilidad.Desde 8,20 €
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GuestFirst Hotel (A): Customer Loyalty (Spanish Version)
Frei, Frances X.; Campbell, DennisCaso HBS-617S19Servicios y operacionesSe usa como parte del tercer módulo de un curso de Operaciones de Servicio de gestión, que se ocupa de cómo los administradores pueden informar a sus decisiones con los datos del cliente (606-097). Proporciona un contexto hotel en el que explorar la relación entre la lealtad del cliente y rendimiento financiero, utilizando cuatro años de datos del hotel. Desafía a los estudiantes a encontrar la medida de la relación entre la lealtad y el rendimie...Desde 8,20 €
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Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 5. Strategy
Frei, Frances X.; Morriss, AnneCapítulo de Libro HBS-1120BC-EFrances Frei and Anne Morriss offer a different worldview on leadership. They argue that popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at eDesde 8,20 €
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Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 2. Trust
Frei, Frances X.; Morriss, AnneCapítulo de Libro HBS-1117BC-EFrances Frei and Anne Morriss offer a different worldview on leadership. They argue that popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at eDesde 8,20 €
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Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 4. Belonging
Frei, Frances X.; Morriss, AnneCapítulo de Libro HBS-1119BC-EFrances Frei and Anne Morriss offer a different worldview on leadership. They argue that popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at eDesde 8,20 €
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Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 6. Culture
Frei, Frances X.; Morriss, AnneCapítulo de Libro HBS-1121BC-EFrances Frei and Anne Morriss offer a different worldview on leadership. They argue that popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at eDesde 8,20 €