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Comfort Class Transport: Does Customer Service Need an Overhaul, Teaching Note
Roberts, Michael J.; Morrison, Paul E.Nota del Instructor HBS-4377-EServicios y operacionesTeaching Note for Product #4377.Desde 0,00 €
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Comfort Class Transport: Does Customer Service Need an Overhaul
Roberts, Michael J.; Morrison, Paul E.Caso HBS-4374-EServicios y operacionesThe general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someo...Desde 8,20 €
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NASCAR and the Confederate Flag (A) and (B) - Teaching note
Freeman, R. Edward; Mead, JennyNota del Instructor DARDEN-E-0441TN-EÉtica empresarial y Responsabilidad Social CorporativaTeaching note for product E-0441 and E-0442Desde 0,00 €
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Gwen Berry and the Politics of Protest (A) and (B) - Teaching note
Freeman, R. Edward; Mead, JennyNota del Instructor DARDEN-E-0479TN-EÉtica empresarial y Responsabilidad Social CorporativaTeaching note for products E-0479 and E-0480Desde 0,00 €
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Marketing and Ethics - Teaching Note
Freeman, R. Edward; Fritz, Jacki; Mead, JennyNota del Instructor DARDEN-E-0351TN-EÉtica empresarial y Responsabilidad Social CorporativaTeaching note for product E-0351Desde 0,00 €
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The Black Rhino - Teaching Note
Freeman, R. Edward; Harris, Jared D.; Mead, Jenny; Cook, Sierra; Bailey, TrishaNota del Instructor DARDEN-E-0363TN-EÉtica empresarial y Responsabilidad Social CorporativaTeaching note for product E-0363Desde 0,00 €
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A Midshipman’s Dilemma - Teaching Note
Freeman, R. Edward; Mead, JennyNota del Instructor DARDEN-E-0252TN-EÉtica empresarial y Responsabilidad Social CorporativaTeaching note for product E-0252Desde 0,00 €
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Facebook (A) and (B) - Teaching Note
Freeman, R. Edward; Parmar, Bidhan L.; Mead, JennyNota del Instructor DARDEN-E-0318TN-EÉtica empresarial y Responsabilidad Social CorporativaTeaching note for product E-0318Desde 0,00 €
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Gender Issues in the Workplace - Teaching Note
Freeman, R. Edward; Manthy, Lynn; Mead, JennyNota del Instructor DARDEN-E-0284TN-EÉtica empresarial y Responsabilidad Social CorporativaTeaching note for product E-0284Desde 0,00 €
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When the Fur Hits the Fan (A) and (B) - Teaching Note
Freeman, R. Edward; Mead, JennyNota del Instructor DARDEN-E-0328TN-EÉtica empresarial y Responsabilidad Social CorporativaTeaching note for product E-0328Desde 0,00 €