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Is Silence Killing Your Company? (Spanish version)
Perlow, Leslie A.; Williams, StephanieArticle HBS-R0305CLeadership and People ManagementMany times, often with the best of intentions, people at work decide it's more productive to remain silent about their differences than to air them. But as new research by the authors shows, silencing doesn't smooth things over or make people more productive. It merely pushes differences beneath the surface and can set in motion powerfully destructive forces. When people stay silent about important disagreements, they can begin to fill with anxie...Starting at €8.20
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Want Collaboration? Accept--and Actively Manage--Conflict (Spanish version)
Weiss, Jeff; Hughes, JonathanArticle HBS-R0503FLeadership and People ManagementDevise and implement a common method for resolving conflict; provide people with criteria for making trade-offs; use the escalation of conflict as an opportunity for coaching; establish and enforce a requirement of joint escalation; ensure that managers resolve escalated conflicts directly with their counterparts; and make the process for escalated conflict-resolution transparent. The first three strategies focus on the point of conflict; the se...Starting at €8.20
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The Work of Leadership (Spanish version)
Heifetz, Ronald A.; Laurie, Donald L.Article HBS-R0111KLeadership and People ManagementChanges in societies, markets, and technologies around the globe constantly force businesses to clarify their values, develop new strategies, and learn new ways to operate. The most important task for leaders in the face of such challenges is mobilizing people throughout their organizations to do adaptive work. In this HBR article from 1997, the authors suggest that the prevailing notion that leadership consists of having a vision and aligning p...Starting at €8.20
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Mismanagement of Customer Loyalty (Spanish version)
Reinartz, Werner; Kumar, VArticle HBS-R0207FMarketingIdentify early and don't invest anything.Starting at €8.20
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How Managers' Everyday Decisions Create--or Destroy--Your Company's Strategy
Bower, Joseph L.; Gilbert, ClarkArticle HBS-R0702C-EStrategyThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Senior executives have long been frustrated by the disconnection between the plans and strategies they devise and the actual behavior of the managers throughout the company. This article approaches the problem from the ground up, recognizing that every time a manag...Starting at €8.20
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In a World of Pay (HBR Case Study and Commentary)
Fryer, Bronwyn; Milkovich, George T.; Thinnes, Jeffrey A.; Yaffe, Joseph; Kokott, DietmarArticle HBS-R0311A-ELeadership and People ManagementJurgen Mehr, the European head of marketing for German software giant Typware, is irate about the salary demands of the American executive he wants to hire. Anne Prevost, the executive in question, is the marketing director at a U.S. software company that has been making forays into Typware's markets. She engineered a huge uptick in sales for her company, and now she is ready to jump ship--provided Typware makes her a good offer. She would be a b...Starting at €8.20
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Cane Mutiny: Managing a Graying Workforce (HBR Case Study and Commentary)
Geissler, Cornelia; Herrmann, Norbert; Kamerick, Eileen A.; Martina, Dietmar; Bovbjerg, Barbara D.Article HBS-R0510A-ELeadership and People ManagementFrank Heberer, a human resources manager at Medignostics, has proposed a long-term HR strategy for the German midsize pharmaceutical company. All his research points to trouble on the horizon: In just 25 years, more than a quarter of the country's population will be over age 65. What will happen to the firm when workers start retiring in droves? How will it attract smart new hires from a much smaller talent pool? But the executive team is focused...Starting at €8.20
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Discovering What Makes Your Employees Tick
Sanchez-Runde, Carlos J.; Steers, Richard M.Article ART-1786-ELeadership and People ManagementThe temptation to employ managerial best practices in global organizations tends to disregard a vital component of sound management and outstanding employee productivity: the influence of culture. Research on work motivation, personal work values and job attitudes rarely takes cultural differences into account. Yet evidence exists to show that culture does play a substantial role in understanding worker behavior and satisfaction, not to mention c...Starting at €8.20
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How Managers' Everyday Decisions Create--or Destroy--Your Company's Strategy (Spanish version)
Bower, Joseph L.; Gilbert, ClarkArticle HBS-R0702CStrategyThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Senior executives have long been frustrated by the disconnection between the plans and strategies they devise and the actual behavior of the managers throughout the company. This article approaches the problem from the ground up, recognizing that every time a manag...Starting at €8.20
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SAP's CEO on Being the American Head of a German Multinational
McDermott, BillArticle HBS-R1611A-EThe author's first overseas business assignment came when he was 29 and a sales manager at Xerox, running a team in New York City. The company sent him to Puerto Rico to turn around its failing business there. Because he didn't know the culture or the market, he arrived without an agenda and just listened to people for two weeks. He learned a few important phrases in Spanish so that he could relate to his new team. His experience there helped him...Starting at €8.20