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Ivey Business School (Canada)
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Johnson Controls International Plc: Managing Strategic Accounts
Michael Taylor; Ramasastry ChandrasekharCase IVEY-W25578-EMarketing, StrategyThe chief commercial officer of Johnson Controls International, a multinational manufacturer and marketer of security systems, was noticing a change in the buying behaviour of one of its premier customers. As one of the company’s designated strategic accounts, this customer was entitled to multi-level collaborative support. Of late, the customer had been taking a “bid-and-buy” approach to its purchases, ignoring the standards agreed to in the str...Starting at €8.20