This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Default Category
-
Mi Tiendecita de Moda: Selling Fashion Through Facebook in Peru
Matthias A. Tietz; Susan Calderón UrbinaCase IVEY-9B15M065-EEntrepreneurship, StrategyA young Peruvian MBA graduate, who previously had worked in international marketing firms, founded an online fashion store and has been selling North American fashion products through Facebook, personal sales events and pop-up stores. The business has been growing profitably with an increasing customer base, overcoming initial supply side issues. Three years after the launch, however, the personal approach to satisfy each customer, a stronghold o...Starting at €8.20
-
iSpace: Expanding a Start-Up Hub for West African Entrepreneurs
Nicole R.D. Haggerty; Darkwah Joseph Asante; Emma Hogeterp; Ali Beres; Hui FangCase IVEY-9B18M097-EEntrepreneurship, StrategyiSpace, a start-up hub that focused on women in technology, was founded in 2013 in Ghana’s capital, Accra, and provided space, technology, and funding to 62 entrepreneurs. In May 2017, the co-founder wanted to expand the business to maximize social impact by empowering a greater number of entrepreneurs who lacked technical skills, emotional support, and access to funding. iSpace had four strategies to choose from to meet its goal: create new prog...Starting at €8.20
-
The Linda Dor: Building a Culture of Customer Satisfaction
Nicole R.D. Haggerty; Mark Boadu; Allie Zuccon; Zoe WoodsCase IVEY-9B18C014-ELeadership and People ManagementThe general manager of operations and interim general manager of human resources at Linda Dor Restaurant and Rest Stop (Linda Dor) was facing challenges recruiting, training, and retaining staff at the lower levels of the organization. These customer-facing positions, which include wait staff, cashiers, and runners, are responsible for delivering the high level of customer service enshrined in Linda Dor Enterprises’ corporate values. Providing a ...Starting at €8.20
-
Fastjet: Strategy and Expansion
Nicole R.D. Haggerty; James Spillane; Jocelyn Carabott; Cheryl Mok; Nicole WiebeCase IVEY-9B18D018-EEntrepreneurship, Service and Operations Management, StrategyIn 2012, Fastjet acquired Fly540, a low-cost airline with operations in Tanzania, Kenya, Angola, and Ghana, and began operating as a low-cost carrier with the goal to become the most successful pan-African low-cost airline. Since starting operations, FastStarting at €8.20
-
Laboratoria "An Opportunity of Social Development for Latin America Based on the Technological Sector"
González Aguado, Héctor Alonso; Cátedra René Morales Carazo de Emprendimiento; Schill, RyanCase INCAE-31236_E-ELaboratoria es un programa social de entrenamiento en desarrollo web, que busca darles a jóvenes mujeres latinoamericanas de escasos recursos una carrera en el sector tecnología. El caso detalla la historia de los emprendedores desde sus inicios en Perú hasta el 2017, cuando los protagonistas meditan respecto a la estrategia que deben seguir para alcanzar la agresiva meta de insertar 10 mil desarrolladoras web en Latinoamérica para 2021.Starting at €8.20
-
Alicorp: Los retos del crecimiento y su diversificación
Hidalgo Pérez, Antonio; López Polo, IsauroCase IIST-FHI-48Alicorp, especializada en productos de gran consumo, es una compañía peruana del Grupo Romero. En 2017, Grupo Romero es un conglomerado familiar de empresas muy diversificadas dirigido por miembros de la cuarta generación. Su presidente, Dionisio Romero Paoletti, fue elegido como el empresario con mejor reputación en Perú en 2015. Alicorp nace en 1971. En 2017, con más de 7.000 empleados, 25 plantas productivas, presencia directa en 5 países y en...Starting at €8.20
-
Gestionando el entorno social: el proyecto Sedapal Lote 7 de Graña y Montero (GYM)
Costa, Karol; Lambruschini Nicoletta; Miranda, Gino; Fontana, AlejandroCase PAD-DG-C-684Business Ethics and Corporate Social ResponsibilityLa empresa debe desarrollar un proyecto de agua y alcantarillado en una zona marginal de la ciudad de Lima (Perú). El contexto social es complejo por la presencia de diversos grupos delincuentes que extorsionan a las empresas que operan en la localidad. El caso recoge un modelo de cómo enfrentar con éxito este tipo de amenazas sociales. El proyecto se concluyó dentro del presupuesto previsto y en el plazo establecido.Starting at €8.20
-
Saga Falabella: Investing in a New Store
Hepp R.; Prada A.; Martínez Abascal, EduardoCase F-776-EFinanceSaga Falabella, the largest department store chain in Latin America, is considering opening a new store in Arequipa. The profit-loss accounts, balance sheets and asset and shareholder cashflows are analyzed, as well as profitability, project risks, and other factors which could influence the decision. A discussion is presented of which cashflows should be included in the project, and which should not.Starting at €8.20
-
Programa de Administración Compartida y los Comités Locales de Administración de la Salud (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010Service and Operations ManagementDurante los últimos años se ha estado desarrollando e implantando a nivel nacional los CLAS: organizaciones comunitarias sin fines de lucro constituidas para participar y cogestionar establecimientos sanitarios para el cuidado primario del Ministerio de Salud. El caso describe aspectos de la reforma de salud peruana relacionados principalmente con este esquema de gestión compartida que cubre hoy casi el 20% de la planta sanitaria pública. Se trat...Starting at €8.20
-
Human-Centered Service Design (Spanish version)
Buell, Ryan W.; Otazo, AndrewCase HBS-617S03Service and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20