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HBSP (USA)
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Firing with Compassion
Peterson, JoelArticle HBS-R2002L-EKnowledge and CommunicationThe author, chairman of JetBlue and an adjunct professor at Stanford, has fired plenty of people during his long career--and he's been fired himself. In this article he outlines an empathetic approach in which the manager recognizes that he or she played a role in the employee's failure to perform--and that this difficult conversation, which should not be outsourced to the HR department, is something a manager should strive to handle well. The pe...Starting at €8.20