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Stanford Graduate School of Business (USA)
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Automakers in the Sharing Economy: An Examination of the Burgeoning Mobility Industry and Automakers' Strategies
Beiker, S; Lewis, SCase SGSB-SM279N-EStrategyThis paper compares different types of shared mobility solutions, in particular carsharing and ride hailing, the two most prevalent forms today. It describes the major trends prompting OEMs to engage in the mobility industry, such as urbanization, shifting consumer preference from ‘owning’ to ‘sharing’, and various technological advances. With that understanding in mind, the authors examine the current state of the shared mobility industry in m...Starting at €8.20
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Gainsight: Leading by Example in Customer Success
Bowman, Kirk; Lattin, James; Feldhausen, ErikaCase SGSB-E682-EDecision AnalysisThis case describes the evolution of the customer success function through the rise of Gainsight. It discusses the responsibilities of the customer success function, measuring and compensating customer success teams, and the return on investment for adding a customer success organization. It also describes some of the different forms customer success can take across firms.Starting at €8.20