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HBSP (USA)
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Acting Unilaterally: Bringing Balance to Difficult Conversations
Weeks, HollyBook Chapter HBS-6412BC-EMost people think that trust and mutual respect are the two necessary ingredients for good results in difficult conversations. Unfortunately, in hard or even toxic talks, one side often does not bring trust or respect to the conversation. If we put our attention on working toward balance, and bringing self-respect and respect for our counterpart to the conversation, we can unilaterally alter the track of the conversation and increase neutrality. ...Starting at €8.20
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Out of Combat: Changing the Game--Finding Balance in Difficult Conversations
Weeks, HollyBook Chapter HBS-6414BC-EBecause a combat conversation is a struggle between winning and losing, it has to be unbalanced. We must change the game and move away from the combat model of difficult conversation to one with better odds of working well and inflicting less damage. We should prepare for conversations by working out our preferred outcome, preferred working relationship, and interferences. This will keep us realistic and strategically focused on the situation we ...Starting at €8.20
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Out of Emotion's Grip: Increasing Skill--Four Tactics You Can Use to Manage Disruptive Emotions During Difficult Conversations
Weeks, HollyBook Chapter HBS-6416BC-EWhen handling toxic conversations, we need to add real skill to prevent our emotions from interfering. In this chapter, the author outlines four tactics that can help: finding the middle ground between emotional extremes, immunizing ourselves against thwarting ploys, changing tack, and recovering from mistakes. She uses anecdotes to illustrate how events might play out in real life. This chapter is excerpted from "Failure to Communicate: How Con...Starting at €8.20
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Introduction: When Conversations Go Wrong--Defining Confrontations
Weeks, HollyBook Chapter HBS-6398BC-EThe warfare, troubling emotions, and sheer uncertainty of difficult conversations can do real damage to people and their relationships. However, tough conversations usually fall apart in recognizable ways, and it's important to remember that good strategies and tactics can bring them into balance. This chapter is excerpted from "Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them."Starting at €8.20
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Rethinking What We Do: Finding Balance--A Simple System for Dealing with Difficult Conversations
Weeks, HollyBook Chapter HBS-6411BC-EDifficult conversations themselves may be complicated, but we can't use a complicated system to bring them into balance. We need a simple system to call on when the conversation heats up and its basis is a three-way respect for yourself, your counterpart, and the conversation itself. The key to good practice is a combination of all three facets of respect working together. This chapter will help you do the work. This chapter is excerpted from "F...Starting at €8.20
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Staying with No
Weeks, HollyArticle HBS-U0802E-EWhen we say no and find ourselves pressured to unsay it, we are often tempted to just give in. But giving in can seriously damage our credibility and effectiveness as professionals. So how do you get your no heard and respected -- without risking the relaStarting at €8.20
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Anatomy of Hard Talks: What Makes a Conversation Fail
Weeks, HollyBook Chapter HBS-6409BC-EEvery difficult conversation is unique, but what separates hard talks from normal conversations is not as individual as we might think. Across the board, there are three traits - with real costs - that make difficult conversations categorically different: combat mentality, emotional loads, and being hard to read. In addition, our simple and familiar ideas about how to handle tough conversations don't help us. We can't get through these conversati...Starting at €8.20
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What's Wrong With What We Do: Where Difficult Conversations Go Wrong
Weeks, HollyBook Chapter HBS-6410BC-EOften, each side thinks the trouble in a tough conversation is the other side's fault, cancelling out the blame. Our counterparts use an arsenal of thwarting ploys to get us to back off, to come out on top, or simply to get out of the conversation altogether. On our side, we want to avoid confrontation, but are driven to get tangled in our own emotions, swing from one extreme reaction or another, or stick to one old standby reaction. We can't get...Starting at €8.20
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Conversational Warfare and the Combat Mentality: How to Think Strategically About Difficult Conversations
Weeks, HollyBook Chapter HBS-6413BC-EWhen a conversation no longer seems simply hard, but feels threatening, confusing, and unpredictable, it starts to look like combat. When we're caught in a combat mentality, we think there are power rules that determine who will "win" - but they are not rules of nature. Instead of getting caught up in conventional rules about winning and losing, we must focus on strategy and skill. Good strategy is thinking and planning what we want to do and whe...Starting at €8.20
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Caught Up in Emotions: How to Handle Fear, Anger, and Embarrassment in Difficult Conversations
Weeks, HollyBook Chapter HBS-6415BC-EDifficult conversations stir up crucially disturbing emotions- particularly fear, anger, and embarrassment, which combine to trap us in what the author describes as individual signature emotional states. Our own signature states replay our emotional history, often to our detriment. We can break their grip by understanding our signature states and how they come into play in tough conversations. This chapter is excerpted from "Failure to Communica...Starting at €8.20