This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Stanford Graduate School of Business (USA)
-
iPort 12: Any Port in Storm?
Mahowald, Chris; Mitchell, BradleyCase SGSB-RE142-EService and Operations ManagementIn January 2011, Jeff Kelter and Bob Savage, the managing partners of KTR Capital Partners (KTR), convened an investment committee meeting in KTR’s New York City headquarters to decide whether to proceed with the acquisition of iPort 12. If approved, KTR would fund a $5.3 million non-refundable deposit for the purchase of an 89 percent vacant, two-building warehouse project comprising 1.3 million square feet in Carteret, New Jersey. In 2007, ...Starting at €8.20
-
Gainsight: Leading by Example in Customer Success
Bowman, Kirk; Lattin, James; Feldhausen, ErikaCase SGSB-E682-EDecision AnalysisThis case describes the evolution of the customer success function through the rise of Gainsight. It discusses the responsibilities of the customer success function, measuring and compensating customer success teams, and the return on investment for adding a customer success organization. It also describes some of the different forms customer success can take across firms.Starting at €8.20