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Carsharing in Barcelona: Avancar (Chinese Version)
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCase P-1088-ZHService and Operations ManagementAvancar started offering car sharing services in Barcelona in 2004. As in most car sharing businesses, customers would typically make car reservations by the hour, and pick up and drop off the cars on their own (self-service). By 2008, the company had 2000 customers sharing more than 100 vehicles. As Avancar kept growing, it had the possibility of modifying the design of the service process and the management of its capacity. This was especially ...Starting at €8.20
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Fundamental Concepts and Parameters of Operations Management (Chinese Version)
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-ZHService and Operations ManagementThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20
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Measuring Uncertainties: Probability Functions (Chinese Version)
Ariño, Miguel AngelTechnical Note ADN-258-ZHDecision Analysis, EconomicsIn this note we present probability functions as a tool to measure uncertainties. Discrete and continuous probabilities are introduced as well as the distinction between probability functions and cumulative probabilities. The mean and standard deviation of a probability are also presented.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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M-Pesa - Mobile Banking in Kenya (Chinese Version)
Sieber, Sandra; Lago, Alejandro; GO, TimothyCase SI-192-ZHInformation Technologies, Innovation and Change, Service and Operations ManagementM-Pesa is an innovative mobile-phone-based money transfer service from Safaricom, the largest mobile network operator in Kenya. M-Pesa allows users with a national ID card or passport to deposit, withdraw and transfer money to other users easily via SMS. Originating from the idea of using mobile technology to help customers make payments to microfinance institutions, M-Pesa had transformed itself into a nationwide money transfer service used by m...Starting at €8.20
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Additive Manufacturing at Etnia Barcelona (Chinese Version)
Calvo, Eduard; Lago, Alejandro; Sabrià, FredericCase P-1155-ZHBusiness Ethics and Corporate Social Responsibility, Entrepreneurship, Service and Operations ManagementEtnia Barcelona, a niche manufacturer of high-quality fashion eyewear, is considering its next move in light of the advances being made in additive manufacturing, which could require the company to rethink everything from product design to capacity footprint and logistics. The case covers the company's design-to-sale process, raw material procurement, and manufacturing operations. Etnia Barcelona has seen steady growth in revenues since its found...Starting at €8.20
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Forecasting in companies (Chinese Version)
Ariño, Miguel Angel; Agell, PereTechnical Note ADN-248-ZHDecision Analysis, EconomicsStarting at €8.20
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Pearson Construction Co., Inc. (PCCI) (Chinese Version)
Ribera, JaumeExercise PE-62-ZHService and Operations ManagementExercise in optimizing the total cost of a small project by changing the duration of certain activities, when there are penalties for delays and rewards for early completion. The exercise is complemented by a Montecarlo simulation to evaluate the proposed solution.Starting at €8.20
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Capacity Management in Operations Systems (Chinese Version)
Lago, Alejandro; Moscoso, Philip; Sachon, MarcTechnical Note PN-464-ZHService and Operations ManagementThis technical note discusses how to analyze and manage the capacity of an operations system. The main reason for analyzing capacity is to find the answer to this question: what is the maximum amount of money an operations system can generate (via products or services)? The note presents a general methodology for capacity analysis, illustrated with a variety of examples, which present typical real-life complexities such as batch production, non-s...Starting at €8.20
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Netflix: The Streaming Challenge (Chinese Version)
Sachon, MarcCase P-1114-ZHService and Operations ManagementThe case describes the history and business model of Netflix, a worldwide leading company in movie rentals. From its beginnings in 1997/98, the Los Gatos, California-based company has focused on developing a movie rental business model that uses superior customer intelligence to ensure high customer satisfaction, while being able to use customer analytics to manage service-related costs and its bottom line. With the switch from being primarily a ...Starting at €8.20