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HBSP (USA)
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The Container Store
Sandino, Tatiana; Ton, Zeynep; Sesia, AldoCase HBS-116020-EService and Operations ManagementThe Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first and its co-founder and CEO Kip Tindell practices Conscious Capitalism. Since it beginnings in 1978, TCS grew to a chain of around 70 stores located in over 20 states by 2013. Tindell believed TCS's employee-first culture and the seven Foundation Principles, which guided the company, were what d...Starting at €8.20
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Can Multiunit Organizations Remain Agile as They Grow
Sandino, TatianaCase HBS-119067-EAccounting and ControlStarting at €8.20
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China Lodging Group (A) (Spanish version)
Sandino, Tatiana; Li, Shelley Xin; Hua Dai, NancyCase HBS-117S11Accounting and ControlThis case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry. China Lodging Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business, uses Balanced Scorecard (BSC) metrics to promote both consistency of service and an entrepreneurial attitude amongst hotel managers. The company needs to encourage its managers to o...Starting at €8.20
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OXXO's Turf War Against Extra (B)
Sandino, Tatiana; Perez Cavazos, Gerardo; Lobb, AnnelenaCase HBS-117022-EStrategyIn 2006, Mexican convenience store chain OXXO faced a threat from a formidable competitor, the rival convenience chain Extra. OXXO had embarked on an initiative to fortify its corporate culture and operating system, but the threat of Extra raised the quesStarting at €5.74
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Knowledge Sharing at REMA 1000 (A)
Sandino, Tatiana; Hull, OliviaCase HBS-118007-ELeadership and People ManagementA year after Norwegian grocery chain REMA 1000 adopted Workplace, Facebook's corporate social media network, CHRO Tore Hoylie is asked to evaluate its impact on company culture and communication. Almost 90% of the workforce is engaged with the platform, wStarting at €8.20
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Whole Foods under Amazon
Campbell, Dennis; Sandino, Tatiana; Barnett, James; Snively, ChristineCase HBS-118074-EAccounting and ControlIn August 2018, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from traditional supermarkets offering more organic products. Prior to the acquisition, Whole Foods began rolling out a new order-to-shelf (OTS) inventory management system that many observers believed had led to shortages. For years, store team leaders at Whole Foods were empowered to make inventory decis...Starting at €8.20
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Control or Flexibility? Structured Empowerment Offers Both - Lessons from Retail & Service Chains (Abridged)
Sandino, TatianaCase HBS-119088-EAccounting and ControlThis note explains how several retail and service organizations use a practice described here as "structured empowerment" to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the poStarting at €8.20
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Go Mobile: Aligning District Managers and Store Teams
Sandino, TatianaCase HBS-114034-EAccounting and ControlThis case study explores organizational design and incentive choices related to building a middle management layer as a company scales up its operations. Go Mobile, an Indian mobile phone retailer, uses high-powered incentives to encourage an entrepreneurial spirit among store employees. The company is faced with the challenge of motivating its district managers to support the highly incentivized store teams. On one hand, the district managers ar...Starting at €8.20
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China Lodging Group (B) (Spanish Version)
Sandino, Tatiana; Li, Shelley Xin; Hua Dai, NancyCase HBS-117S12Accounting and ControlSuplemento al caso 116004. Este estudio de caso explora los desafíos de alinear los intereses de mandos medios con objetivos de la empresa como una compañía navega rápido crecimiento en una industria dinámica. Alojamiento de China Group, una cadena hotelera china que abrió alrededor de 2.000 hoteles durante su primera década en el negocio, los usos cuadro de mando integral (BSC) métricas para promover tanto la consistencia del servicio y una acti...Starting at €5.74
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China Lodging Group (A)
Sandino, Tatiana; Li, Shelley Xin; Hua Dai, NancyCase HBS-116004-EAccounting and ControlThis case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry. China Lodging Group, a Chinese hotel chain that opened about 2,000 hotels during its first decadeStarting at €8.20