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HBSP (USA)
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Madam C.J. Walker: Entrepreneur, Leader, and Philanthropist
Dwojeski, Anne E.; Grundy, William; Helms, Erica; Miller, Katherine; Koehn, Nancy F.Case HBS-807145-EEntrepreneurshipMadam C. J. Walker, who has been credited as the first self-made African-American woman millionaire, created a hair-care empire after years spent as a laundress in St. Louis, Missouri. Decades before the Civil Rights movement, her company gave employment to thousands of African-American women and marketed its products around the world. Madam Walker was active in the social and political causes of her day, and used her position as a successful ent...Starting at €8.20
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Oprah Winfrey, Teaching Note
Koehn, Nancy F.; Besharov, Marya; Miller, KatherineTeaching Note HBS-808018-EEntrepreneurshipTeaching Note to (803-190).Starting at €0.00
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Starbucks Coffee Company in the 21st Century
Koehn, Nancy F.; Besharov, Marya; Miller, KatherineCase HBS-808019-EEntrepreneurshipThe case explores the opportunities and challenges confronting Starbucks in the early 21st century. For more than 15 years, Starbucks has grown swiftly and successfully, helping create a large, dynamic market for specialty coffee, building one of the world's most powerful brands, and forging a new business model based on industry disrepair and responsible global citizenship. In 2008, Starbucks leadership faces a range of issues--inside and out of...Starting at €8.20
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Karen Leary (A) (Spanish version)
Hill, Linda A.; Elias, JaanCase HBS-403S05Leadership and People ManagementDescribes the evolution of the working relationship of Karen Leary, a new manager of a Merrill Lynch retail branch, and Ted Chung, a new financial consultant in the branch. Leary has some concerns about her working relationship with Chung and with his performance. Chung makes what Leary perceives to be an unreasonable request for a private office. Leary must respond to this request, taking into account the implications of her decision for her amb...Starting at €8.20
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Karen Leary (B) (Spanish Version)
Hill, Linda A.; Elias, JaanCase HBS-403S06Leadership and People ManagementComplementa el caso (A).Starting at €5.74
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Karen Leary (C) (Spanish Version)
Hill, Linda A.; Elias, JaanCase HBS-403S07Leadership and People ManagementComplementa el caso (A).Starting at €5.74
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Bancaja: Developing Customer Intelligence (B)
Martinez-Jerez, F. Asis; Miller, KatherineCase HBS-107066-EMarketingSupplements the (A) case.Starting at €5.74
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Infosys' Relationship Scorecard: Measuring Transformational Partnerships
Miller, Katherine; Kaplan, Robert S.; Martinez-Jerez, F. AsisCase HBS-109006-EKnowledge and CommunicationThis case analyzes Infosys' innovative approach to measuring performance in client relations. Infosys' strategy is evolving to build transformational partnerships from its original position as an outsourcer of end-to-end IT projects. A transformational paStarting at €8.20
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Multiasistencia: Redefining the Relationship with Its Service Professionals
Martinez-Jerez, F. Asis; Perez, Maria Garcia; Miller, KatherineCase HBS-113143-EAccounting and ControlMultiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service professionals from a referral model to a guaranteed workload one.Starting at €8.20
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Bankinter: Instalando el simulador hipotecario en las sucursales
Martinez-Jerez, F. Asis; Miller, KatherineCase HBS-108S08FinanceDescribe cómo Bankinter, un banco español de tamaño medio, altera el conjunto de información a disposición de sus empleados de cara al cliente. En la primavera de 2003, Bankinter presentó un programa basado en Excel llamado el simulador de hipoteca que los gerentes de sucursales ayudado a calcular el precio de una hipoteca y estimar el valor de vida del cliente (CLV). Facilita una discusión sobre el impacto de un cambio en el conjunto de informac...Starting at €8.20