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    Control or Flexibility? Structured Empowerment Offers Both - Lessons from Retail & Service Chains (Abridged)

    Sandino, Tatiana

    • Reference: HBS-119088-E

    • Number of pages: 9

    • Publication Date: Jan 3, 2019

    • Source: HBSP (USA)

    • Type of Document: Case

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    Description

    This note explains how several retail and service organizations use a practice described here as "structured empowerment" to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the po

    Keywords

    Accounting