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Standard Work in Developing Leaders: Rebecca Banquette, Coach - Teaching Note
Weiss, Elliott N.; Goldberg, RebeccaTeaching Note DARDEN-OM-1687TNService and Operations ManagementTeaching note for product OM-1687Starting at €0.00
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Mancala’s Pizza: Periodic Review
Weiss, Elliott N.Exercise DARDEN-OM-1603Service and Operations ManagementThis exercise introduces Walter Solomon, the general manager at Mancala’s Pizza Restaurant (Mancala’s), an upscale eat-in pizzeria known for using fresh, organic, and sustainable ingredients. In addition to pizzas, it sold a specialty red table wine to accompany the food menu. Solomon was interested in balancing three costs: (1) the annual cost of holding inventory, (2) the annual ordering costs, and (3) the annual stock-out costs using a periodi...Starting at €6.75
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SOC - Service Operational Canvas: Canvas for Building a Service Operational Structure
Munoz-Seca, BeatrizTechnical Note PN-508-EService and Operations ManagementThis technical note presents the SOC, a practical guide for reflecting on and designing operations in service companies. Industrial and service operating configurations have substantial differences that my conceptual model of operations structure for service companies, SPDM (Service Problem Driven Management), identifies by proposing diagnostic and action alternatives for the implementation of sustainable efficiency. The SOC is a practical and s...Starting at €6.75
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El SOC - Service Operational Canvas: Lienzo para construir una estructura operativa en servicios
Munoz-Seca, BeatrizTechnical Note PN-508Service and Operations ManagementEsta nota técnica presenta el SOC. El SOC es una guía práctica para la reflexión y diseño de las Operaciones en empresas de servicios. Las configuraciones operativas industriales y las de servicio tienen diferencias sustanciales que mi modelo conceptual de estructura de operaciones para empresas de servicio, SPDM (Service Problem Driven Management), identifica proponiendo alternativas de diagnóstico y actuación para la implantación de la eficienc...Starting at €6.75
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Volaris: bajo costo y alto valor desde las operaciones
Gómez Nava, RafaelCase IPADE-P 08 C 01Service and Operations ManagementVolaris inició sus operaciones el 13 de marzo de 2006 (resultado del acuerdo entre cuatro socios: TACA, Discovery Americas I, Inbursa y Televisa). Se define a sí misma como una aerolínea de alta eficiencia, cuya finalidad es brindar a sus clientes la mejor experiencia de viaje a un precio justo. Volaris inició sus operaciones el 13 de marzo de 2006 (resultado del acuerdo entre cuatro socios: TACA, Discovery Americas I, Inbursa y Televisa). Se def...Starting at €6.75
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Saving Griffin
Grushka-Cockayne, Yael; Cowan, Alex; Turse, JasonCase DARDEN-OM-1717-EService and Operations ManagementThis case is designed to introduce general management students to applied digital transformation at the program level. The Griffin program is a midsized but high-stakes program in the US Special Operations Command focused on intelligence gathering and analytics. This case describes how the team and its lead used agile to refocus the program, working to drive valuable outcomes for stakeholders.Starting at €6.75
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Anna White: Lean Thinking at Acme Funding
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1720-EService and Operations ManagementAnna White, process engineer at Acme Funding (Acme), a mortgage-loan-processing company, is considering a redesign of the loan-closing process. She is evaluating a centralization/decentralization system called "pods," similar to manufacturing cells, as a process redesign. Data is given for the student to analyze the implications of this approach and suggest alternatives. Students must calculate utilizations and capacities of both the centralize...Starting at €6.75
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Food Supply and COVID-19: Breaking the Chain
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1691-EService and Operations ManagementThis case uses the impact of the global pandemic on the concentrated meatpacking industry to explore management of supply chain disruptions. COVID-19 had created massive problems at Tyson Foods, with high infection rates among workers, plants closing, and farmers unable to deliver livestock to processing plants. This translated into shortages at grocery stores. Then the president of the United States issued an executive order that meat-processing...Starting at €6.75
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Schindler Elevator Corporation - Teaching Note
Weiss, Elliott N.; Goldberg, RebeccaTeaching Note DARDEN-OM-1593TN-EService and Operations ManagementTeaching note for product OM-1593Starting at €0.00
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The New War of the Currents: The Race to Win the Electric Vehicle Market - Teaching Note
Kraft, Tim; Alagesan, Suriyaprakash; Shah, JimitTeaching Note DARDEN-OM-1709TN-EService and Operations ManagementTeaching Note for product OM-1709Starting at €0.00