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Sears Canada (B)
Stephan Vachon; Ramasastry ChandrasekharCase IVEY-9B13D015-EService and Operations ManagementThis is a supplement to 9B13D014.Starting at €6.75
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Kapco Limited (B) - Henry Young
Alexander MikalachkiCase IVEY-9A93D016-EService and Operations ManagementThis (B) case in the Kapco series presents the situation described in Kapco Limited (A), case 9A93D015, but from the perspective of one of Matt Gruber's superiors.Starting at €6.75
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London?s Green Bin Program
Elizabeth M.A. Grasby; David HouseCase IVEY-9B11D008-EService and Operations ManagementThe general manager of environmental and engineering services in London, Ontario, is preparing a recommendation regarding the implementation of green bins to collect organic waste from city households. When making this decision, he must consider the costs to the taxpayer to implement this program along with other qualitative issues. The case is written for an engineering economics unit in a general business course for engineering students as an i...Starting at €6.75
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Metropolitan College
P. Fraser Johnson; Robert KlassenCase IVEY-9B09D012-EService and Operations ManagementA manager of Student Services at a small college was very concerned about the delays and costs of processing student registrations during the annual orientation week. She glanced at recently collected data on processing times for the six major steps that the registration process required. She wondered how the process might be improved while balancing budgetary pressures to reduce costs.Starting at €6.75
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Universal Pulp and Paper: West Coast Division
Richard H. Mimick; Jeff J. DossettCase IVEY-9A99D012-EService and Operations ManagementThe manager of the West Coast Division plant of The Universal Pulp and Paper Co. Ltd. had just been informed that the head office had received several complaints from customers concerning product quality and late deliveries. He had two weeks to determine the cause of these problems and decide what to do.Starting at €6.75
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Onnie Jewellers
P. Fraser Johnson; Larry MenorCase IVEY-9B17D010-EService and Operations ManagementIn 2017, the owner of Onnie Jewellers in Leamington, Ontario, and her daughter were preparing for their annual summer promotion event. Held in mid-August, the invitation-only summer promotion event at the store had become hugely successful and very popular with Onnie? Jewellers' clientele. The owner and her daughter were reviewing data from the previous year?s event and discussing potential changes that would improve the customer's shopping exper...Starting at €6.75
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Suncrest Agribusiness Company: Optimizing Seed Production
Phillip Jones; Timothy Lowe; Saurabh BansalCase IVEY-9B17D009-EService and Operations ManagementSuncrest Agribusiness Company (Suncrest), an agribusiness firm based in the Midwestern United States, was one of the largest seed manufacturers in the world. Seed corn (i.e., the seed that farmers purchased to grow corn in their fields) was the company?s largest business segment in the North American market; yet the seed corn market was subject to both demand and supply uncertainty. Farmers chose whether to grow corn or a different crop based on ...Starting at €6.75
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NoVeggie Inc.
John S. Haywood-Farmer; Joe Figliomeni; Charles KornCase IVEY-9B07D016-EService and Operations ManagementA summer employee at NoVeggie Inc. (NoVeggie) of Toronto, Ontario, was analyzing the viability of changing delivery companies. NoVeggie's largest client, Select Grocers (Select), had recently decided to introduce NoVeggie's products to a new group of Select's grocery stores in Ontario. Although this move would increase sales, it was also expected to increase delivery costs. Now the summer employee is trying to determine the actual delivery costs ...Starting at €6.75
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Camp Lakeview
John S. Haywood-FarmerCase IVEY-9B06D010-EService and Operations ManagementThe director of Camp Lakeview, an organization affiliated with a religious group was reviewing the camp's operations. Although it had been successful over the past four years, the enterprise was reaching a capacity crossroads. The director realized that changes were required to avoid having to turn campers away. The director was considering three options: adding new facilities and cabins to the current campground, building a new campground nearby...Starting at €6.75
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Thicketwood Ltd.
Elizabeth M.A. Grasby; Paula PuddyCase IVEY-9B03D009-EService and Operations ManagementThe operations manager of a custom kitchen cabinet manufacturer wants to improve the efficiency and cost-effectiveness of the company's production line. He plans to purchase a computer numeric controlled router, but must decide whether to purchase a new or a used machine. He must also decide on changes to the cabinet manufacturing line to ensure that the plant's capacity will meet forecasted demand in the upcoming year.Starting at €6.75