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    1. Tempos Vega-Sicilia

      Llano Irusta, M. A.
      Case IIST-PI-220
      Service and Operations Management
      Por su peculiar modelo de negocio, el crecimiento en Tempos de Vega Sicilia no pasaba por el crecimiento de la producción, sino por el incremento anual de precios y la adquisición o creación de nuevas bodega y no descartaban que la expansión pudiera incluir llegar a nuevas regiones de España. Del crecimiento en Tempos de Vega Sicilia mucha gente opinaba y al CEO Pablo Álvarez le llegaban algunas de esas opiniones como, por ejemplo, subir mucho má...

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    2. Serum Institute of India: Delivering COVID-19 Vaccines - Teaching Note

      Sourabh Bhattacharya; Kalyan C. Chejarla; Romina Mathew; Ayush Gupta; Vishrut Anand
      Teaching Note IVEY-W27137-E
      Service and Operations Management, Strategy
      Teaching note for product W27136.

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    3. Canadian Orthodontics Practice: Bracing for Patients - Teaching Note

      Janice Eliasson; Brent Snider; Peggy Hedges
      Teaching Note IVEY-W26091-E
      Service and Operations Management, Strategy
      Teaching note for product W26090.

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    4. Czech Mate: Jake and Dan's Marvelous Adventure (B)

      Weiss, Elliott N.; Collier, Rob; Kadish, Mike
      Case DARDEN-OM-1412-E
      Service and Operations Management
      In the second part of a two-part case, two MBA students candidly evaluate their performance in a week-long kaizen event at a manufacturing plant in the Czech Republic.

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    5. Evolko Systems: COVID-19 Pandemic and Business Model Pivot - Teaching Note

      Vania Sakelaris; Bhagwati Prasad; Michele McGowan; Aishwarya Athanikar; Sheetal Sippy; Bhairavi Tamhankar
      Teaching Note IVEY-W25232-E
      Marketing, Service and Operations Management
      Teaching note for product W25231.

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    6. Brazos Valley Food Bank: Is Equitable Distribution Truly Possible? - Teaching Note

      Manoj Vanajakumari; Jon Stauffer; Subodha Kumar
      Teaching Note IVEY-W24198-E
      Service and Operations Management
      Teaching note for product W24197.

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    7. Counterfeits and E-Commerce: Why Even Build It?

      Mani, Vidya; Thomas, Doug; Maiden, Stephen E.
      Case DARDEN-OM-1753-E
      Service and Operations Management
      This public-sourced case set in early 2021 examines the role counterfeiting has come to play in e-commerce, specifically at Amazon, which represents over one-third of the US online market. The case's protagonist is Amy Vega, who, along with Jason Larson, has cofounded a humidity-detection-device company with a product called the Hygro. Vega and Larson hope to sell the Hygro on leading e-commerce sites such as Amazon. But should they? Vega's res...

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    8. Food Supply and COVID-19: Breaking the Chain (B)

      Mani, Vidya; Thomas, Doug; Maiden, Stephen E.
      Case DARDEN-OM-1768-E
      Service and Operations Management
      This case, a follow-up to "Food Supply and COVID-19: Breaking the Chain (B)" (UVA-OM-1691), looks at how the global food supply chain was faring almost 18 months after John Tyson wrote that America's "food supply chain is breaking." It explores the rising prices, global shipping issues, food-industry hiring problems, and political turmoil that the coronavirus pandemic continued to leave in its wake in late 2021 and beyond.

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    9. SmartPik: Pikolin's Smart Mattress

      Zamora, Javier; Tàpies, J.; Costa, Xavier; Vilet, Ana María; Sastre Boquet, Isaac
      Case SI-214-E
      Information Technologies, Innovation and Change, Service and Operations Management
      In June 2017, Pikolin launched the SmartPik, its first smart mattress. The SmartPik was capable of measuring and analyzing sleep phases to improve sleep quality. The first tests had gone well, but Pikolin didn't know how consumers who for decades had bought conventional mattresses through a very traditional channel would react to a new product which, for the first time in the company's history, incorporated digital elements (hardware and software...

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    10. RLS Logistics: Combating Vendor On-Time Performance for "Cool" Customers

      Neha Mittal
      Case IVEY-9B20D026-E
      Service and Operations Management
      Located in Mt. Laurel, New Jersey, RLS Logistics offered temperature-controlled logistics solutions. On a Tuesday morning in October 2019, RLS Logistics’ business development manager learned that a large baked goods manufacturer was seeking a logistics provider who could lower the bakery’s transport costs and alleviate problems with delivery delays. The delays, in particular, were blocking the bakery’s attempts to improve its relationship and sca...

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