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Henkel: A Digital Transformation Journey - Teaching Note
Jané, JoanTeaching Note PT-80-EInformation Technologies, Leadership and People Management, Service and Operations Management, StrategyThe case illustrates the digital transformation journey of the supply chain and manufacturing operations of Henkel Laundry & Home Care Division from 2011 until 2020. Dr. Dirk Holbach is the corporate senior vice president of supply chain, initiator, mastermind and sponsor of the digital transformation journey at Henkel. The case highlights success factors, failures and learning points from transforming global supply chain operations into an indus...Starting at €0.00
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Lecciones del 11 de septiembre: operaciones en tiempos de crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75545Service and Operations ManagementEl 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.Starting at €6.75
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Lessons from 9/11: Operations in times of crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75533Service and Operations ManagementOn the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.Starting at €6.75
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IESE Business School Insight, 159. El futuro del capitalismo
IESE InsightMagazine 75542Business Ethics and Corporate Social Responsibility, Economics, Leadership and People Management, Service and Operations Management, StrategySoluciones de la nueva generación de líderes empresariales para conseguir un impacto más positivo para todos. Entrevistas con Paul Polman; Nitin Nohria y Rebecca Henderson. Las historias de Eghosa Oriaikhi Mabhena; de Puma Energy; Carlos Uraga; de Nantek; y el pianista Ignasi Cambra. Tres directivos desmienten los mitos del teletrabajo. Consejos para conversaciones de impacto. Lecciones del 11 de septiembre. Cómo posicionar productos novedosos. ...Starting at €18.00
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IESE Business School Insight, 159. The future of capitalism
IESE InsightMagazine 75529Business Ethics and Corporate Social Responsibility, Economics, Leadership and People Management, Service and Operations Management, StrategyHow the next generation of business leaders can fix capitalism to have a more positive impact for all. Featuring interviews with Paul Polman, Nitin Nohria and Rebecca Henderson as well as a checklist for change. Plus: Profiles of energy business leader Eghosa Oriaikhi Mabhena, entrepreneur Carlos Uraga and pianist Ignasi Cambra. Three experts bust the myths on teleworking. Tips for having better conversations. Operations lessons from 9/11. Evalua...Starting at €18.00
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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €6.75
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Ongoing Challenges and Opportunities in Supply Chain and Operations: Surviving the Coronavirus Crisis
Ribera, JaumeTechnical Note PN-507-EService and Operations ManagementThe note reviews the five steps of crisis management as applied to an important supply chain disruption, like the one created by the coronavirus. We offer tools to be used in the prevention, detection, survival, recovery, and competing again. In going through the crisis life cycle we discuss key issues of supply chain and operations, such as inventory management, lean principles, operations strategy, globalization, etc.Starting at €6.75
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A Rock and a Hard Place: The Conundrum of Online Grocery after COVID
Laseter, Timothy M.; Lert, DevinCase DARDEN-OM-1733-EService and Operations ManagementIn the aftermath of the coronavirus pandemic, US retailers were scrambling to develop a sustainable business model for e-commerce grocery (e-Grocery). By 2021, many grocers were experimenting with different omnichannel strategies, but none had proven succStarting at €6.75
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A Brief Guide to A3
English, AustinTechnical Note DARDEN-OM-1738-EService and Operations ManagementThis brief note provides a description of the A3 communication tool using classic problem-solving methodology associated with the Toyota Production System. A3 thinking may be used to assist communication of all aspects of problem solving, including proposStarting at €6.75
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WineDirect: Supply Chain Management in the U.S. Wine Industry
Rapp, Alyssa; Foroughi JaclynCase SGSB-GS45B-EService and Operations ManagementIn late May 2009, New Vine Logistics (“New Vine”), a Napa-based wine shipping and fulfillment company, abruptly closed its doors, leaving hundreds of clients scrambling for information on their orders and inventory. Six days after New Vine’s closure, Inertia Beverage Group (IBG), a provider of solutions for the creation and expansion of online wine marketplaces, agreed in principle to acquire New Vine and provide interim cash funding to revital...Starting at €6.75