Esta web utiliza cookies técnicas, de personalización y de análisis, propias y de terceros, para anónimamente facilitarle la navegación y analizar estadísticas del uso de la web. Obtener más información
Resultados de búsqueda
-
Comfort Class Transport: Does Customer Service Need an Overhaul, Teaching Note
Roberts, Michael J.; Morrison, Paul E.Nota del Instructor HBS-4377-EServicios y operacionesTeaching Note for Product #4377.Desde 0,00 €
-
Comfort Class Transport: Does Customer Service Need an Overhaul
Roberts, Michael J.; Morrison, Paul E.Caso HBS-4374-EServicios y operacionesThe general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someo...Desde 8,20 €
-
Charting a Growth Strategy: A Podcase with Galyn Bernard and Christina Carbonell of Primary, Teaching Note
FOMO Sapiens/Patrick J. McGinnis; Roberts, Michael J.Nota del Instructor HBS-7622-EIniciativa emprendedoraTeaching note for 7621.Desde 0,00 €
-
U.S. Department of Energy & Recovery Act Funding: Bridging the "Valley of Death"
Roberts, Michael J.; Lassiter, Joseph B.; Nanda, RamanaCaso HBS-810144-EIniciativa emprendedoraThe case focuses on the US Dept. of Energy and the $38 billion dollars of stimulus funding the DOE received to encourage clean tech. They focus on "bridging the valley of death" i.e., helping young, innovative companies finance technically risky and very capital intensive development and commercialization programs. The case focuses on two DOE programs in particular, the Loan Guarantee Program and ARPA-E. The case raises the question of why these ...Desde 8,20 €
-
Paul Thomson: Walker Insurance
Roberts, Michael J.; Sharpe, James M.; Chang, Sonia NagalaCaso HBS-813057-EIniciativa emprendedoraHaving just acquired Walker Insurance, Paul Thomson finds himself short of funds to support his original turnaround plan. He can request additional cash from his investor group, hunker down and grow at a slower rate or consider a proposal to buy his business. He has taken steps to re-virtualize the company and is challenged to build a salesforce to grow the business. Having just acquired Walker Insurance, Paul Thomson finds himself short of fund...Desde 8,20 €
-
Peter Jepsen
Stevenson, Howard H.; Roberts, Michael J.; Sharpe, James M.Caso HBS-813046-EIniciativa emprendedoraAbout to break bank covenants, Peter Jepsen has to deal with a contentious prior owner, improve profitability and staff appropriately all while maintaining credibility with his investors, in the furniture hardware company he has owned for less than a year. Peter Jepsen, a newly minted MBA, has bought a furniture hardware manufacturing business utilizing debt and investors equity that in a very short time is about to trigger bank covenants due to ...Desde 8,20 €
-
CVD Incorporated versus A.S. Markham Corporation (A) (Spanish Version)
Roberts, Michael J.; Walton, Ennis J.Caso HBS-310S21Iniciativa emprendedoraDescribe la odisea legal de dos ingenieros que dejaron su antiguo empleador para iniciar una empresa que era directamente competidor. Los temas incluyen los contratos de trabajo, licencias de tecnología, competencia económica, secretos comerciales e información confidencial. Proporciona una buena oportunidad para que los estudiantes exploren los aspectos legales y éticos que rodean el concepto de propiedad intelectual.Desde 8,20 €
-
SMARTBITES (A)
Roberts, Michael J.; Silva, Jeronimo; Bhide, Amar V.Caso HBS-813074-EIniciativa emprendedoraThe case describes a Turkish brother-sister team who are evaluating the option of acquiring and operating a franchise of a U.S. bakery/cafe in Turkey. They are comparing this option to that of simply starting a similar business.Desde 8,20 €
-
SMARTBITES C: June 2009
Roberts, Michael J.; Bhide, Amar V.Caso HBS-813111-EIniciativa emprendedoraSupplement for case 813074Desde 8,20 €
-
WebTracker, Teaching Note
Sahlman, William A.; Roberts, Michael J.Nota del Instructor HBS-915544-EIniciativa emprendedoraTeaching note for case 915543.Desde 0,00 €