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Sandcore Instruments (B)
Elizabeth M.A. Grasby; Renee ZatzmanCaso IVEY-9B10C012-ELiderazgo y Dirección de personasThe vice-president of human resources at Sandcore Instruments has to make a recommendation to the company's president regarding a sales representative with a history of poor performance. In this supplement to Sandcore Instruments (A), product #9B10C011, the vice-president discovers that the sales representative has offered to perform service work for a customer on his own time at a much lower price if cash is paid. The vice-president must update ...Desde 5,74 €
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Michael Patterson (B)
Elizabeth M.A. Grasby; David HouseCaso IVEY-9B10C025-EConocimiento y comunicación, Liderazgo y Dirección de personasIn this (B) case to Michael Patterson (A), product # 9B10C024, an engineering technician meets with the new engineering and manufacturing manager. He shares his thoughts about his new immediate supervisor, but the manager believes his comments to be inappropriate and presents the engineering technician with a formal written reprimand. In a time of economic uncertainty, the engineering technician must determine what action, if any, he should take.Desde 5,74 €
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Michael Patterson (A)
Elizabeth M.A. Grasby; David HouseCaso IVEY-9B10C024-ELiderazgo y Dirección de personasMichael Patterson is an engineering technician at Confederation Kitchen. The company is downsizing its staff in response to declining profitability. Patterson has heard a rumour that he will now report to a supervisor for whom he has little respect and with whom he has had trouble in the past. The engineering and manufacturing manager has called a meeting to discuss Patterson's new role, and Patterson must decide how candid he should be at the me...Desde 8,20 €
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Finemaster Projects Ltd. (B)
Elizabeth M.A. Grasby; Julie GosseCaso IVEY-9B10C002-ELiderazgo y Dirección de personasThis supplement to Finemaster Projects Ltd. (A) describes the assistant site supervisor’s meeting with his boss after 12 months.Desde 5,74 €
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Sandcore Instruments (A)
Elizabeth M.A. Grasby; Renee ZatzmanCaso IVEY-9B10C011-ELiderazgo y Dirección de personasThe vice-president of human resources at Sandcore Instruments has to make a recommendation to the company's president regarding a sales representative with a history of poor performance. The vice-president must decide what action to take, including whether the sales representative should be terminated. The vice-president must consider how his decision will affect other employees in the Quebec sales network.Desde 8,20 €
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The Garden Depot
Elizabeth M.A. Grasby; Karin KoopmansCaso IVEY-9B08C006-ELiderazgo y Dirección de personasThe office manager at the Garden Depot was growing increasingly concerned with the inability of the landscaping manager to handle his workload and subordinates. The landscape manager's poor management left the office manager to solve the division's problems. The office manager needed to take action to reduce her workload and to ensure she received accurate information from the landscaping division. The case is designed to introduce students to ma...Desde 8,20 €
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Global Solutions Inc.
Elizabeth M.A. Grasby; Erica SpearCaso IVEY-9B14C021-EDirección estratégica, Liderazgo y Dirección de personasA young business school graduate has been working as a conference producer at an event planning company for four-and-a-half months. She has enjoyed the challenges of the work and has worked very hard. However, after months of positive feedback from colleagues and supervisors, she is surprised to be told that she has not passed her probation and that her probationary period of three months will be extended. She disagrees with the reasoning behind ...Desde 8,20 €
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Rogers Cable: First Time Right
Elizabeth M.A. Grasby; Jordan MartensCaso IVEY-9B07C017-ELiderazgo y Dirección de personasIn the fall of 2002, the directors of process engineering at Rogers Cable had discovered that a significant portion of Rogers Cable's installations and service activities had been followed by repeat visits within the following 30 days. This meant that services were not properly completed the first time. If high numbers of repeat and rework problems continued, customers would readily take their business elsewhere in the highly competitive environm...Desde 8,20 €
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Hospital Software Solutions (A)
Elizabeth M.A. Grasby; Jason StornelliCaso IVEY-9B07C018-ELiderazgo y Dirección de personasThe customer care team lead at Hospital Software Solutions was becoming increasingly distressed in her workplace. Her supervisors were not managing her or the department effectively; her responsibilities did not align with her job description; she was being blamed for computer system failures; and she felt she was being viewed as the office slacker. The case provides for the application of theoretical concepts surrounding leadership, power/influe...Desde 8,20 €
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Finemaster Projects Ltd. (A)
Elizabeth M.A. Grasby; Julie GosseCaso IVEY-9B10C001-ELiderazgo y Dirección de personasThe assistant site supervisor at Finemaster Projects Ltd. struggled with how to approach his boss for a raise. When hired, he had been told that regular annual reviews were held with employees and that good performance would be rewarded with corresponding pay increases. After one year with the company, the assistant site supervisor found that the owners rarely acted on this policy, leaving it up to staff to approach management about raises, promo...Desde 8,20 €