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Ferio Pugliese: Leading WestJet's New Carrier Encore
Gerard Seijts; Jean-Louis Schaan; Robert WayCaso IVEY-9B15C008-ELiderazgo y Dirección de personasIn early 2014, Ferio Pugliese looked back on his turbulent first year as president of WestJet Airlines Ltd.’s new regional air service Encore. Encore represented the company’s most significant organizational change in its 18 years of dramatic growth. Expanding the airline’s fleet to include smaller, short-haul aircraft that could service smaller destinations throughout Western Canada had not been without growing pains. For example, a number of em...Desde 8,20 €
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Public Services Canada (A): Mattie Johnsen
Gerard SeijtsCaso IVEY-9B21C005-ELiderazgo y Dirección de personasMathilde Johnsen was a highly motivated environmental systems engineer in the real property branch of Public Services and Procurement Canada. Johnsen advanced a job grade about every 18 months, and in 2016, she successfully applied to the management stream. In 2019, after completing an MBA, Johnsen pursued an opportunity in the executive stream of the civil service. Her past behaviour raised concerns for the selection committee, who decided that,...Desde 8,20 €
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Blizzard Entertainment, Inc.: Politics In Esports - Teaching Note
Gerard Seijts; Jana Seijts; Benjamin BigioNota del Instructor IVEY-8B20C033-ELiderazgo y Dirección de personasTeaching note for product 9B20C033.Desde 0,00 €
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Farro Biomed: Effective Oversight When Leader Character Is a Risk - Teaching Note
Gerard Seijts; Dawn OosterhoffNota del Instructor IVEY-8B18C050-ELiderazgo y Dirección de personasTeaching note for product 9B18C050.Desde 0,00 €
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A Study in Grey: Lisa LaFlamme’s Dismissal from CTV News - Teaching Note
Gerard Seijts; Jana Seijts; Lindsay HobbsNota del Instructor IVEY-W34666-EConocimiento y comunicación, Liderazgo y Dirección de personasTeaching note for product W34665.Desde 0,00 €
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Compras
Marhuenda M. J.; Munoz-Seca, BeatrizNota técnica PN-314Servicios y operacionesEncuadrada en el curso de Estrategia de las Operaciones, esta nota técnica describe la función de compras. Analizada bajo el esquema de la Secuencia de Actividades de Negocio, la nota refiere las relaciones de compras con las otras funciones de la SAN, así como un análisis de la función utilizando las seis variables básicas de acción: flujos, capacidad, proceso, recursos humanos, resolución de conflictos y sistema de información. (Also available ...Desde 8,20 €
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AVE: Sustainable Service or Self-reinvention
Munoz-Seca, BeatrizCaso P-1168-EServicios y operacionesThis case discusses the actions taken by the Renfe High-Speed Business Unit from when it was created until it won the European Quality Prize. The Business Unit is now facing new challenges in a deregulated environment and with expanded services. This publication is based on the case AVE and the Quest for Outstanding Service by the same authorDesde 8,20 €
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J.-Robert Ouimet and Tomasso Corporation
Gerard Seijts; Ken MarkCaso IVEY-9B09C003-EDirección estratégica, Liderazgo y Dirección de personasThis case describes the efforts of the management team at Tomasso Corporation, located in Montreal, Quebec, to manage various economic and personnel issues during the economic downturn of 2001. As the situation at Tomasso worsened, the president wondered how to turn the company around. The management team wondered if there was a way to balance the human and economic issues by adhering to a theory that the chief executive officer had developed ove...Desde 8,20 €
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The Neonatal Service of the Hospital 12 de Octubre in Madrid
Munoz-Seca, BeatrizCaso P-1124-EServicios y operacionesThe case describes the service experience at the Neonatal Unit of the Hospital 12 de Octubre. It starts with a description of the activities of the Unit, and goes on to explain how the service is organized and how the use of a specific methodology assists in problem solving. The Unit is focused on understanding client needs that are not implicitly described and providing solutions and alternatives for demands that are not formally made.Desde 8,20 €
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El servicio de neonatología del Hospital 12 de Octubre-Madrid
Munoz-Seca, BeatrizCaso P-1124Servicios y operacionesEl caso relata la experiencia de servicio de la Unidad de Neonatología del Hospital Doce de Octubre. Se parte de una descripción de las actividades de la Unidad, y se narra cómo se desarrolla el servicio y cómo la utilización de una metodología concreta ayuda en la solución de problemas. La Unidad está focalizada en entender las necesidades del cliente no implícitamente descritas y en proveer soluciones y alternativas para las demandas que no se ...Desde 8,20 €