Esta web utiliza cookies técnicas, de personalización y de análisis, propias y de terceros, para anónimamente facilitarle la navegación y analizar estadísticas del uso de la web. Obtener más información
Resultados de búsqueda
-
Ferio Pugliese: Leading WestJet's New Carrier Encore
Gerard Seijts; Jean-Louis Schaan; Robert WayCaso IVEY-9B15C008-ELiderazgo y Dirección de personasIn early 2014, Ferio Pugliese looked back on his turbulent first year as president of WestJet Airlines Ltd.’s new regional air service Encore. Encore represented the company’s most significant organizational change in its 18 years of dramatic growth. Expanding the airline’s fleet to include smaller, short-haul aircraft that could service smaller destinations throughout Western Canada had not been without growing pains. For example, a number of em...Desde 8,20 €
-
Public Services Canada (A): Mattie Johnsen
Gerard SeijtsCaso IVEY-9B21C005-ELiderazgo y Dirección de personasMathilde Johnsen was a highly motivated environmental systems engineer in the real property branch of Public Services and Procurement Canada. Johnsen advanced a job grade about every 18 months, and in 2016, she successfully applied to the management stream. In 2019, after completing an MBA, Johnsen pursued an opportunity in the executive stream of the civil service. Her past behaviour raised concerns for the selection committee, who decided that,...Desde 8,20 €
-
Blizzard Entertainment, Inc.: Politics In Esports - Teaching Note
Gerard Seijts; Jana Seijts; Benjamin BigioNota del Instructor IVEY-8B20C033-ELiderazgo y Dirección de personasTeaching note for product 9B20C033.Desde 0,00 €
-
Farro Biomed: Effective Oversight When Leader Character Is a Risk - Teaching Note
Gerard Seijts; Dawn OosterhoffNota del Instructor IVEY-8B18C050-ELiderazgo y Dirección de personasTeaching note for product 9B18C050.Desde 0,00 €
-
A Study in Grey: Lisa LaFlamme’s Dismissal from CTV News - Teaching Note
Gerard Seijts; Jana Seijts; Lindsay HobbsNota del Instructor IVEY-W34666-EConocimiento y comunicación, Liderazgo y Dirección de personasTeaching note for product W34665.Desde 0,00 €
-
J.-Robert Ouimet and Tomasso Corporation
Gerard Seijts; Ken MarkCaso IVEY-9B09C003-EDirección estratégica, Liderazgo y Dirección de personasThis case describes the efforts of the management team at Tomasso Corporation, located in Montreal, Quebec, to manage various economic and personnel issues during the economic downturn of 2001. As the situation at Tomasso worsened, the president wondered how to turn the company around. The management team wondered if there was a way to balance the human and economic issues by adhering to a theory that the chief executive officer had developed ove...Desde 8,20 €
-
American Express: Membership rewards Europe
Spinther M.; Rose S.; McGilvey P.; Huete, Luis MaríaCaso P-886-EServicios y operacionesThe Membership Rewards Programme is designed for business travellers. The rewards offered appeal mainly to members of Airline Frequent Flyer Programmes who take advantage of collecting miles on Amex and transfer them to their preferred airline to collect free tickets or upgrades. The case poses the managerial challenge of how to reach the 50% target penetration rate of the programme Amex has in mind and questiones how to include customers of the ...Desde 8,20 €
-
RCI Europe Ltd.: Calidad de servicio
Hare, B.; Huete, Luis MaríaCaso M-905MarketingDurante el período 1991-1992, la dirección de RCI se sintió cada vez más obligada a examinar el grado de satisfacción del cliente con la multipropiedad. Primero fue la prensa la que informó en varios artículos de compradores de multipropiedad que habían expresado su insatisfacción con la compra. Después, hubo un estudio reciente de Ernst & Young, sobre propietarios británicos, que mostraba una parte importante de propietarios que no estaban satis...Desde 8,20 €
-
SAS: Los servicios de los 90
Alsina, S.; Fernández-Campo, Salvador; Huete, Luis MaríaNota técnica PN-282Servicios y operacionesA principios de los años noventa, SAS, la línea áerea de Suecia, Noruega y Dinamarca, se encontraba nuevamente implementando un programa de mejora de la calidad de sus servicios. Esta vez el programa tenía tres mensajes: Trust (confianza), debemos mantener nuestras promesas. Simplicity (simplicidad), debemos hacer simple viajar. Y care (cuidado), debemos responder de las necesidades de cada individuo. Esta estrategia tenía su origen en los primer...Desde 8,20 €
-
Canada's Aboriginal People: Idle No More
Gerard Seijts; Jana Seijts; Paul BigusCaso IVEY-9B13C024-EIniciativa emprendedora, Liderazgo y Dirección de personasThe relationship between Aboriginal peoples and the Canadian government has been characterized by conflict and change. Although the Conservative government seemed to support Aboriginal objectives when it issued an historic apology in 2007 for the abuses suffered under the residential schools program and signed the United Nations Declaration on the Rights of Indigenous People in 2008, it included changes to the Indian Act in its 2012 omnibus Bill ...Desde 8,20 €