International Bank of Malaysia Limited

  • Reference: IVEY-9A74C019-E

  • Year: 1974

  • Number of pages: 10

  • Geographic Setting: Malaysia/USA

  • Publication Date: Jan 1, 1974

  • Fecha de edición: Jan 22, 2004

  • Source: Ivey Business School (Canada)

  • Type of Document: Case

  • Industry Setting: Finance and Insurance;

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The expatriate manager of an international bank faces two major problems. One is internal - how to resolve the inter-departmental conflicts caused by antagonism between two department heads. The other is external - how to cope with government pressures to establish quotas for hiring personnel at every level in the organization. The internal problems of the organization mirror the major socio-cultural-racial tensions in the society.

Learning Objective

·To illustrate the ethical, legal, and operating dilemmas created by a country's laws requiring that staffing policies reflect the racial mix of the country. ·To develop an appreciation for the difficulty of managing in such situations. ·To show the impact on interpersonal and interdepartmental relations (and therefore on internal operations) of societal conditions. ·To show that a well-thought-out long-term strategy and philosophy could help managers manage their operations better on a day-to-day basis.


Government Regulation Intercultural Relations Interdepartmental Relations International Business