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Case

Performance Evaluation (Spanish version)

By Simons, Robert L. / Davila, Antonio

how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a scoring sheet to be completed by the reader and an explanation of the ramifications of the decision for the business's strategy.

Collection: HBSP (USA)

Ref: HBS-102S03

Format: PDF

Number of pages: 10

Publication Date: Dec 2, 1997

Language: Spanish

Review date: Oct 14, 1999

What material is included in this case:

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Description

Year: 1996

Geographic Setting: United States

Industry Setting: Banking

Performance Evaluation (Spanish version)

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Performance Evaluation (Spanish version)

What material is included in this case:

Description

Performance Evaluation (Spanish version)

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